AddressLocation – Camberwell Head Office
Hours - Part-Time Permanent, 48 hour fortnight.
Roster - Rotating weekly roster.
Employee benefits - Great work/life balance, career development, free coffee & staff discounts.
Laurent’s has always been driven by love and respect for the craft of French artisan baking and exists as a homage to the values of a village bakery. In order to maintain our exceptional service standards, our Customer Service Team is looking for a new team member to help look after our retail, wholesale and food service orders and to maintain all our customer communication, enquiries and relationships.
All of our Customer Service Officers live up to our values of Quality, Innovation and Authenticity and build their work ethos around these values.
Duties and responsibilities (not limited to):
- Responding to inbound telephone calls and to follow up outbound calls where necessary
- Booking and organising transport around Australia
- Actioning and responding to customer enquiries via phone and email
- Processing customer orders accurately and to tight deadlines
- Check stock levels and manage distribution
- Investigate and resolve customer issues
- Day to day administration and Customer Service
- Data entry
About you:
- Excellent communication skills both written and verbal
- The ability to work well as part of a cohesive team
- Experience working closely with other key stakeholders within the business
- Experience within orders, logistics Customer Service and/or administration
- Efficient and accurate data entry skills – high attention to detail is a must
- Intermediate EXCEL skills, with strong knowledge in all Microsoft Office and Outlook applications
- Inventory and logistics background - desirable
This role is pivotal in the smooth running of our French bakeries and facilities. While working at Laurent Bakery, you will receive a wonderful work/life balance and a chance to develop and progress your career through the multiple opportunities.
Applicants must be able to work in Australia without any ongoing work restrictions. Please note only short-listed candidates will be contacted.
Are you up for the challenge?
Apply Now!
We look forward to hearing from you!
