Import Export Operator / Key Account Manager - Freight Forwarding

Key Accounts Manager and Customer Service Specialist

Location: Northgate, Brisbane, Australia
Salary: Up to $85,000 + Superannuation + Participation in Employee Bonus Structure
Working Hours: Full-time, 8.30am - 5.00pm or as required
Application Deadline: [Insert Deadline]

About Willship International

At Willship International, we're not just about logistics; we're about pioneering new paths in the world of international Freight Forwarding and customs brokerage. With over 50 years of experience, a track record of shipping over $2 Billion worth of cargo, and a foundation built on excellence and reliability, we've established ourselves as leaders in the automotive and commercial freight industry across Australia and New Zealand.

Our culture is our cornerstone. We're a tight-knit team of passionate professionals who believe in making a difference, encouraging creativity, and fostering a learning environment where every voice matters. Our values are not just words; they're actions. We treat every cargo as our own, we're quick to respond, solution-focused, proactive, and always looking for better ways to serve our customers.

The Role

As a Key Accounts Manager and Customer Service Specialist, you'll be the frontline of our commitment to excellence. Your role will be crucial in supporting key customers with international logistics and customs clearance processing, building and nurturing relationships, and providing unparalleled customer service.

Key Responsibilities:

• Support key customers with international logistics and customs clearance.
• Build and maintain relationships with key customers, ensuring their needs are met and exceeded.
• Offer exceptional customer service, contributing to the overall satisfaction and retention of our clientele.
• Assist management with your expertise and senior role capabilities, driving continuous improvement within the team.

Required Qualifications and Skills:

• At least 10 years of experience in logistics or a related field.
• Knowledge of the Expedient operating system is an advantage, though not mandatory. Training will be provided.
• Outstanding ability to work under pressure, maintain a positive outlook, and focus on customer outcomes.
• Creative thinking and problem-solving skills, with an aptitude for thinking outside the box.
• Strong communication skills and a proven ability to work collaboratively within a team.

Why Join Willship International?

• Competitive salary package, including superannuation and an employee bonus structure.
• Opportunity to work within a leading international freight forwarder with a rich history and a bright future.
• Be part of a company that values innovation, communication, and continuous learning.
• Join a team where your contributions are valued, and your achievements are celebrated.

How to Apply

Ready to make a significant impact in the logistics industry? We're excited to hear from you. Please send your resume and a cover letter detailing your experience and why you're the perfect fit for Willship International to *****@willship.com.au.

Join us and be part of our journey to excellence!