Import & Export Freight Forwarding Customer Service & Operations

Imagine a company that creates Freedom for people and organisations. 

We need a logistics leader, thinker and master who wants to create freedom for themselves and others through their craft.

😎

Who We Are:

GenFreight Global Logistics is a global logistics company.

We manage the end-to-end logistics process of moving cargo/freight globally. 

We do that by sea and air, with first rate care. Underpinned by our team, refined processors, and technology.

We operate internationally with our HQ based in Redland Bay. 

Our Culture:

Our Vision - To Create Freedom

Our Mission – To own the logistics arm of our clients so they can focus on their genius.

Our Purpose – To build, grow and connect great organisations globally.

GenFreight Culture is based on our 3 core pillars that represent how we do and deliver our promise to our clients. They hold the values of how we live, work, and play by.

BY SEA
Succeed: Our success is directly linked to our client’s success. Just as we strive to succeed in our industry, we do everything we can to help our clients shine in theirs.

Excellence: We are what we repeatedly do. Excellence this is not an act, but a habit.

Authentic: We are authentic people who are self-aware and can be counted on to do the right thing because they know their core values and live by them. 

BY AIR
Accountability: We’ll encourage you to act as if GenFreight was your own business. Working autonomously or in collaboration with our team to ensure positive outcomes are achieved.

Integrity: Our integrity is reflected in our daily actioned and careful attention to detail. Our success is the success of our client, our business, our team and ourselves, wrapped in a deep care and drive to help our clients and team grow. 

Resourceful: I am a resourceful person who can see opportunity when others only see obstacles. 

WITH CARE
Collaboration: We collaborate to ensure common goals are achieved. 

Accommodating: I honour other’s goals by accommodating their requests to the best of my ability. 

Relentless: We are relentlessly driven to help our clients succeed. 

Energy: We are logistics experts who have built a reputation for thinking outside the square, being proactive and delivering positive outcomes no matter the challenges. 

Our Challenge(s) & Problem:

1. We are a growing business. The problem with growing the business is that we want to ensure our service levels do not drop therefore, planning for further growth is paramount to our business. In line with our company Vision of creating Freedom, part of creating Freedom for our team is that we work collaborative to ensure all tasks are completed daily. What we need is a logistics leader who is a high performer, someone who can think quick on their feet to pivot and overcome obstacles.  

2. All our processors are in place. Whilst processors are in place, we are always looking for ways we can be better therefore, we need someone who can look for improvements in our processors not only for our business but also our clients and implement change/s as required. 

Who you are?

You are a Customer Service / operations master who is a quick thinking, a master at thinking outside the square, building trust, driven for growth and deliver positive result through;

• Focused on executing end to end export/import operation tasks and processors.
• Ability to overcome obstacles 
• Solutions based 
• Can do attitude and a team player, capable of working autonomously 
• Focus on delivering positive results for our business and our clients
• Great communication skills and organisational skills
• Future focussed 
• Self-motivated, confident, driven and have your shi!t sorted.
• Energetic and team orientated 

Ultimate outcome & measure. 

1. You’ll fit and will action the Vision and company pillars (values).

2. The company mission is our focus everyday and through your role you will drive it with us. 

You will need:

• 3 years of experience working within Freight Forwarding industry.
• To be Customer Service driven attitude with a passion to deliver positive outcomes.
• To think quick and be resourceful.
• To be innovative and demonstrate initiative.
• Time management and prioritisation skills.
• Knowledge of CargoWise One.
   
• You’ll need to love: 
• Working autonomously & within a team
• Self-development 
• High-performance 
• Pivoting fast and problem-solving
• Being a great team player

How to apply! Must have.

1. Cover letter
2. CV + references

There are 2 interviews. 1 with the Director and staff, and the 2nd with our company consultant. The role will be full time based on cultural fit and performance.

Good luck!