Import Freight Operations & Customer Services (Chinese Speaker)

About Us:

Wiseway Logistics (WWG) is an ASX listed fast growing international freight forwarding company. We are a licensed customs broker with custom bonded warehouses with eight offices Australia wide, and international footprint in New Zealand, China, Singapore, and USA. 

Due to expansion in workload, we are seeking an import operations and Customer Services officer to join our Imports team in Melbourne on a full-time basis. Your role will predominately be working in our expanding e-Commerce sector where you’ll be given coaching in our industry leading IT software.

The Role:

You will be responsible for:

• Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
• Communicating with transnational clients to organise efficient and on-time freight transportation. 
• Managing client enquiries and handling customer feedback/complaints in a timely manner
• Lodging Air/Sea cargo automation
• Lodging Outturn report
• Co-coordinating with clients and internal staff
• Cargo delivery arrangement 
• Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
• Follow procedures and communicate effectively with internal and external team.
• Ad-hoc tasks as required by management.

The successful candidate will have the following:

• Chinese speaker for this particular role
• Good customer service skills
• Strong attention to detail and good time management
• Accurate and fast data entry skills
• Excellent communication (in Mandarin & English)
• Good organisational skills
• Demonstrated proficiency in computer usage
• EDI experience (Desirable)

Please note: As part of the recruitment process, the successful candidate will be required to supply 100 Points of ID.