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Form of work The In Home Care Assessment & ServicesCoordination Officer is responsible for assessment, care planning and Service Coordination for clients receiving Home Care services under Commonwealth Home Support Program and brokerage agreements. This will be a full time fixed term contract position for 22 weeks, based at our corporate support office in Footscray and reporting to the In Home Care Operations and Business Development Manager. What will you be doing? Actively manage initial enquiries from new clients and provide information on service offering and pricing Conduct Initial Assessments ensuring that all required documentation is completed, signed and uploaded into client management system In partnership with the older person develop client centred Care Plans for each client taking into account their specific care needs, goals and preferences Engage with all staff through regular communication and supervision Provide guidance and support to Domestic Assistants and In Home Services Coordinator In conjunction with the In Home Care Services Operations and Business Development Manager and Services Coordinator, develop and maintain relationships with clients and referrers with the aim of growing the business Ensure that Third Party clients are managed in accordance with the relevant Service Agreements, including accurate documentation and communication with Case Managers Manage inbound phone calls and ensure matters are followed up and documented promptly To be considered for the position you will have: Strong client service skills with a proactive approach in problem solving Excellent communication and interpersonal skills Excellent organisational and time management skills Strong stakeholder engagement skills and ability to maintain relationships with clients, families, assessors and service providers Relevant experience in an aged care or community health setting Experience in a team leader or coordinator role, including experience in performance management Experience in client assessment and care planning Experience in roster coordination and scheduling Why work for us? Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome. By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role and with an organisation you can be proud of. For more information, refer to the position description. Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth). Please note that if you are selected for employment with Doutta Galla Aged Services, you must be…
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