Inbound Superannuation Consultant X 2 Positions - 1St August Start Date

Our client is one of Australia’s largest superannuation funds and is proud to be the dedicated fund for Victorian Emergency Services and State Employees, a special group of people who are each making essential contributions to the Victorian community.Our client’s members remain at the core of everything they do so it is not surprising that they consistently perform highly in member satisfaction surveys and have been the recipients of a number of respected awards.THE ROLE
Working in the busy customer focused call centre you will be spending your day with a team of motivated, passionate and friendly individuals that are committed to delivering the best possible superannuation and retirement outcomes for their members.Your focus will be on a complete and comprehensive educational experience to help members to understand and simplify their superannuation. Some of your main responsibilities may include (but not be limited to):

• Respond to member enquiries on the phone and via written correspondence, as required
• Assisting members enquires regarding their entitlements, status or contributions with a outcome orientated first call resolution focus
• Administration, updates and maintenance of member details as required

This is a great entry point to a career across the business with support to develop and upskill from you team leaders on a regular basis.HOURS: Permanent full time, Monday to Friday 8am – 5pm** START DATE 1st AUGUST 2024 ***ABOUT YOU:

• Contact Centre or senior customer service/administration experience
• You’ll be a natural rapport builder who delivers a welcoming and helpful frontline experience with ability to communicate complex information simply
• Empathetic approach with the ability to demonstrate patience and compassion when dealing with members under great stress
• Strong PC skills with a demonstrated ability to utilise Word, Excel and database applications

THE PERKS:

• Permanent full time role offering a salary of $66,500 + Super
• Flexible work arrangements – 2 days office 3 days home once trained
• Additional 2 leave days each year
• 17.5% leave loading
• $299 annual wellbeing bonus
• Career growth opportunities through ongoing training, short-term assignments, secondments, and internal promotions
• Support for formal study, that's relevant to your role/career

We are interviewing immediately so if you are ready to join a team of committed and like-minded individuals making a difference to those who serve the community every day please do not delay and apply now!For any questions please do not hesitate to contact Jess Haag on 0409 965 501