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SalaryCompany Overview:
Talent Quarter is a leading Recruitment Agency that specialises in the fields of Social & Community Care (Youth Work and Disability), Nursing, and Allied Health services across Australia. We provide permanent and on-hired staffing solutions to a range of clients, complementing their operational excellence and business success.
Position Overview:
We are seeking a highly skilled and motivated Incident Management Coordinator to join our dynamic team. In this role you will be responsible for overseeing the end-to-end Incident Management process, ensuring the timely resolution of incidents, minimising disruption to business operations, and implementing preventive measures to mitigate future incidents. You'll have a proven track record of success in Incident Management with excellent investigative, analytical and problem-solving skills together with the ability to work collaboratively and effectively across cross-functional teams.
Your mission:
- Lead incident identification, assessment, and resolution
- Coordinate cross-functional teams to restore services and minimise business impact
- Lead workplace investigations
- Serve as central point of contact for incident-related communications and facilitate communication with key stakeholders during incidents
- Develop and maintain Incident Management systems in line with best practices
- Continuously evaluate and improve Incident Management processes
- Assist in implementing a new Incident Management System (IMS)
- Develop and deliver Incident Management training programs
Your experience and skillset:
- 3+ years experience in Incident Management, ideally in a social care, community care or healthcare setting
- Relevant tertiary qualifications highly desired
- Sound judgment and the ability to assess conflicting or ambiguous information for effective Incident Management and escalation
- Strong understanding of Incident Management best practices, frameworks and legislation related to NDIS and the out-of-home care sector
- Effective communication and interaction with stakeholders at all levels of the organisation
- Proficiency with Incident Management tools and software
- Flexibility to work outside regular business hours as needed
- Proven ability to influence, manage expectations and resolve disputes in a values-based organisation
- Compassionate and empathetic approach to client care
At Talent Quarter, our culture mirrors our mission: connecting talent to transform lives. We breathe life into our values, embracing integrity, transparency, and unwavering professionalism. Join our ranks and enjoy the spoils:
Work, Life, Balance: We've mastered it, offering flexible practices to maintain a positive mind frame
Birthday Bonanza: Special leave for your big day, plus extra leave each year for your loyal service
Wellness Warrior: Access to employee assistance and wellbeing programs
Celebrations: Monthly team events to enjoy our successes
Elevate Yourself: Continuous Professional Development, because growth never stops
State-of-the-Art: Amazing offices that redefine the workplace
Kindred Spirits: A supportive team dedicated to making a difference
Annual Salary: $85,000- $105,000 plus super, (this is the full-time equivalent (FTE) salary and will be prorated accordingly based on the agreed-upon part-time hours)
Ready to take your career to new heights? Talent Quarter awaits! Seize this amazing opportunity to make your mark. Apply now and join us in shaping the future of workforce solutions and making a positive impact for our employees, clients and the community!
Please attach a cover letter along with your application and note that pre-employment checks (including a National Police and NDIS Worker Screening Check) will be required.
