AddressWe're actively seeking an experienced Incident Manager to fulfill the role of overseeing all network, IT, and infrastructure incidents. Your primary responsibility will be to ensure the effective resolution of incidents while upholding required service standards.
This role requires strong leadership capabilities to guide the incident resolution process, continuous improvement to refine existing processes, active engagement with stakeholders to ensure alignment and collaboration, and adherence to Disaster Recovery Plans (DRP), Business Continuity Plans (BCP), and auditing practices.
Responsibilities- Incident Management Leadership:
- Service Level Agreement (SLA) Adherence:
- Continuous Improvement:
- Tooling and Process Development:
- Stakeholder Communication and Collaboration:
- Compliance with DRP, BCP, and Auditing Practices:
- Training and Knowledge Sharing:
- Expertise, experience & qualifications
- A Bachelor Degree in an IT related discipline, or an equivalent combination of relevant experience.
- Fundamental understanding of IT Systems and Telecom Network Infrastructure.
- Extensive experience in ITSM
- Experience in the Telecommunications industry with a strong understanding on provisioning, maintenance, and fault rectification.
- Certified in ITIL with experience in incident, change, problem and knowledge management and service catalogues.
- Provide coaching and training to employees at all levels.
- Ability to obtain NV1 level security clearance as an Australian Citizen
- 17% superannuation;
- Flexible work options;
- Options to purchase additional Annual Leave;
- Strong Equal Opportunity focus;
- Sector leader in Social Responsibility and Ethics; and
- A culture and company structure that allows your career to grow with access to leading edge technologies
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