AddressThe Shire of Exmouth is seeking an innovative and passionate Information Communications Technology (ICT) Officer to join our team on a full-time basis. Reporting to the Coordinator Communications, this role provides Information
Communications Technology (ICT) support to administrative staff and the Council and assists in providing advice and implementing the appropriate strategic direction of Council ICT systems, including performance and processes.
In this role, you will be accountable for the following:
• Provide ICT helpdesk support to Council staff while establishing and portraying a professional image of the department at all times with a customer-focused ‘can do’ attitude.
• Maintain an understanding of the relevant technology, procedures and processes used in the communications department.
• Create and amend necessary support documentation to ensure known errors and troubleshooting guidance are recorded, assisting staff in the resolution of ICT issues, and ensure a foundation of appropriate technical knowledge.
• Maintaining physical security and good order in Data Centre and ICT working environments, ensuring all cabling is tidy and appropriately labelled, and any equipment alerts or faults identified in the environment are evaluated and dealt with appropriately.
• Maintain information security through equipment data wiping, ensuring disposals are dealt with in an appropriate manner to protect against data loss, including configuration wipes of any infrastructure equipment.
• Monitor trends, emerging issues, and best practices within local government to provide strategic and technical advice in the development and implementation of the Council’s ICT infrastructure.
• Provide strategic support and advice to all sections of the Shire on how to use ICT and emerging technologies most effectively, and work with staff to understand their data flows and operations to help identify where modern data management systems can assist with both efficiency and security.
To be successful in this role, you will have a tertiary qualification in Information Technology or demonstrated experience. You will possess highly developed analytical and problem-solving skills with the ability to research issues, interpret, and analyse information. In-depth knowledge of Microsoft server systems and various network solutions, as well as practical knowledge of Microsoft desktop operating systems and Microsoft Office deployed within an enterprise environment. You will also have demonstrated expertise in troubleshooting hardware and software issues. This role will require excellent time management and prioritisation, with an appreciation of excellent customer service.
Benefits – This role comes with the following benefits; Up to 21% superannuation (includes a co-contribution by you), housing allowance, eligibility for long service leave, uniform allowance, employee assistance program and other wellbeing services, regular RDO’s, and 5-weeks of annual leave.
How to apply
To access a full job description and application form please visit the Shire of Exmouth website at www.exmouth.wa.gov.au/council/about-us/employment.aspx. Submit your application form, resume, and cover letter
in Word of PDF outlining how you meet the requirements of the role to **************@exmouth.wa.gov.au no later than Monday, 27 May 2024. For enquiries regarding this position please call Sandra Flint, Coordinator Communications, on 9949 3000.
