AddressThe role:
- Provide specialist advice and recommendations regarding the maintenance, review and enhancement of mental health and alcohol and other drugs Information Systems.
- Provide specialist expertise and advice regarding Information Systems operational support design, business processes and system documentation to Hospital and Health Services, non-government, and private agencies.
- Provide education and support in relation to information system management including data definitions, standardised business processes and data quality.
- Utilise IT knowledge to receive, handle and investigate complex technical support incidents following agreed procedures.
- Develop and implement procedures to identify and rectify discrepancies in information to ensure a high quality of mental health, alcohol, and other drugs data sets.
- Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes.
- To provide advice to Hospital and Health Services, non-government and private agencies on collection, processing, and related matters to maximise the quality and utility of Mental Health Alcohol and Other Drugs information.
- Prepare high quality and timely reports of mental health and alcohol and other drugs clinical data to senior staff, other key stakeholders as well as meeting State and Commonwealth reporting requirements.
- Contribute to the development, implementation, maintenance and review of system policies, procedures, business processes and practices necessary for the efficient and effective administration of the mental health and alcohol and other drug Information Systems.
- Incorporate in day-to-day work activities the requirements of workplace health and safety, equal employment opportunity and anti-discrimination.
Are you right for this role?
- The essential requirements for this role are:
- The ability to identify and analyse problems associated with Information Systems and develop and implement remedial strategies.
- High level of interpersonal, written, and oral communication skills including the ability to negotiate, advise and influence.
- High level of organisation skills and experience in Information Systems development and operation.
- Knowledge of, or ability to rapidly acquire knowledge of the functions and organisation of the Mental Health Alcohol and Other Drugs Branch as they relate to Aboriginal and Torres Strait Island culture; consumers and carers; mental health care and alcohol and other drugs treatment service.
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management.
About Digital Health Branch - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of Information Systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
The Digital Health Branch provides excellence in clinical systems service delivery and support to a number of critical applications across Queensland Health. Through a blended workforce of health practitioners, technical specialists and clinical application professionals, the branch delivers, supports, maintains, and enhances the enablement of delivery to our frontline services across the Department of Health and Hospital and Health Services state wide. Through collaboration with our clinical partners and customers, we work to enhance clinical service delivery and workflows across the public and private health sectors.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one page cover letter online today.
