AddressCoastlink is a passionate and dedicated not-for-profit organisation, employing over 200 staff in the Central Coast community. Coastlink support people in aged care and disability by working together to provide a personalised plan to those wanting to live an independent life. We have a team of experienced and caring staff who provide flexible and innovative supports, enabling Coastlink and its clients to thrive within a supportive and family friendly environment.
Coastlink is seeking a passionate and committed person who has a genuine desire to work with the IT and Facilities Coordinator and assist users at Coastlink with computer or soft ware related issues..
Benefits:
- Salary Sacrificing available to all permanent staff;
- Journey cover for travel;
- Access to generous benefits and discounts via Aussiepay;
- Competitive remuneration package;
- Paid ongoing training and professional development;
- Supportive team environment;
- Employee Assistance program; and
- Uniform supplied.
The Role:
This is a challenging but rewarding opportunity for you to make a positive change in our organisation. The duties of the role include: installing and updating software, servicing and maintaining hardware and IT equipment, running networks and troubleshooting technical problems related to the IT systems and equipment.
The responsibilities of this role will include:
- Managing Coastlink digital Assets
- Procurement and deployment of IT assets
- Asset record maintenance
- Application management
- Troubleshooting technical and operational issues
- Responding to employee queries and requests (provision of tech support)
- Ensuring the security of company data
- Prepare appropriate performance reports accurately and in a timely manner
- Maintaining inventory and hardware devices
- Providing computer training to Coastlink employees (Flow Logic)
- Answer incoming calls in agreed timeframes ensuring queries are resolved as required or escalated to the relevant person.
To be successful in this role you will need:
- Minimum 2 years’ experience of IT support experience and minimum 2 years’ experience in a NDIS and/or Aged Care administration role
- Understanding of current technologies
- Demonstrated skills in effective communication and well developed interpersonal skills
- An ability to meet deadlines and prioritise tasks
- An ability to work as a part of a multi-disciplinary team
- Well-developed organisational and computer skills with a sound knowledge of Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer software packages
- Ability to maintain privacy and confidentiality when working with sensitive information
- Excellent customer service focus
- A passion for technology and innovation
- Business Process Analysis, workflow mapping and design
- A passion to embrace and apply Coastlink's values and ethics to foster a culture of positive support, client empowerment, honesty, accountability, inclusion, respect and empathy.
- To be a courteous representative of Coastlink in all undertakings with service users, their carers and in the community portray a positive public image at all times.
- A NDIS Worker Screen Check, Working with Children Check, current NSW Driver’s license and an RMS driving record
You will fit right into the team if you also have diplomacy, energy, professionalism and a sense of humour.
If you believe you are the right fit for our organisation please email your resume and cover letter addressing the key criteria above, for consideration no later than 27 May 2024 to ***********@coastlink.org.au
If you require any additional information or have any queries please contact Irene Simatos on 0499 075 ***.
For more information about our services go to our website www.coastlink.org.au
We thank all applicants for your interest in our organisation and this role however please note that only short-listed candidates will be contacted for an interview.
Coastlink acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. Coastlink values diversity and encourages applications from all people.
Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.
