AddressAre you passionate about technology and eager to kickstart your career in IT? We are looking for a motivated individual to join our dynamic team as an Information Technology Trainee.
This is an exciting opportunity to gain hands-on experience and grow your skills in a supportive and fast-paced environment at ANSTO.
ANSTO (Australian Nuclear Science and Technology Organisation) works with scientists and engineers to apply new technologies to provide real-world benefits. The work improves human health, saves lives, builds our industries and protects the environment.
ANSTO encourage people from diverse backgrounds to apply for these roles including Aboriginal and Torres Strait Islander people, females, primary carers and those living with disabilities.
The ideal candidate would have a great passion for all things Information Technology and wish to kick start their career in a traineeship and undertake a Certificate III in Information Technology (General).
DUTIES WILL INCLUDEHelp Desk Support: Tend to help desk-related phone calls, providing timely and effective assistance.
Walk-in Assistance: Assist staff members with IT issues through walk-ins, offering on-the-spot solutions.
Email Support: Manage and respond to IT-related emails, ensuring all inquiries are addressed promptly.
Ticket Triage: Provide initial triage of IT support tickets, categorising and prioritising them accurately.
1st Level Troubleshooting: Perform first-level troubleshooting to resolve common IT issues.
Ticket Escalation: Escalate complex issues to senior teams when necessary, ensuring smooth resolution.
ATTRIBUTES WE ARE LOOKING FORExperience: Have experience in Information Technology, Programming, hacking or Robotics.
Independence: Ability to work autonomously and manage your own tasks efficiently.
Teamwork: Strong collaboration skills to work effectively within a team environment.
Problem Solving: Keen problem-solving abilities to diagnose and resolve technical issues.
Customer Service: Excellent customer service skills to provide a positive experience for all users.
Communication: Clear and effective communication skills, both written and verbal.
TRAINEESHIP INFORMATIONThis traineeship duration is 24-months and will offer a solid foundation for you to build your IT Career. During this traineeship you will be working full-time (38 hours per week), Monday to Friday and must be available between 8am and 5.00pm.
You as a trainee will have 3-hours a week paid study time to work toward completing your Certificate III in Information Technology (General) and be a qualified Help Desk Technician at the completion of your traineeship.
WHY CHOOSE THIS OPPORTUNITYSupportive Environment: Be part of a great team at ANSTO that values learning, collaboration, inclusivity and diversity.
Hands-On Experience: Gain practical experience and develop a strong foundation in IT.
Mentorship: Learn from experienced professionals and receive guidance to grow your skills.
Career Growth: Open doors to future opportunities within our company and the broader IT industry.
CANDIDATE REQUIREMENTS- Must be an Australian Citizen, Permanent Resident or New Zealand Citizen
- Drivers Licence (Provisional licence minimum) requirement
- Your own vehicle is required
- Not have any previous qualifications exceeding a Certificate III in Information Technology (General)
Apply now to embark on a rewarding career in Information Technology. Send your resume and cover letter to *************@apprenticeshipcareers.com.au
