Injury Management Specialist | Full Time

Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 70+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together.

It’s our people that make the difference, which is why we offer a caring, people-centred workplace where employees are valued and empowered with opportunities to learn and grow.

Join us in playing a special role in the future of aged care.

About the role

The Injury Management Specialist supports our people and leaders in managing injuries and workers compensation claims.

The role supports the National Health and Injury Manager to drive sustainable health and safety culture and performance across Estia Health.  It ensures that employees are proactively supported in their injury recovery and claims are managed in accordance with legislative requirements.

The Injury Management Specialist’s key responsibilities include:

Apply specialist knowledge and expertise to:

• Provide early intervention support and management to injured employees, through completion of care calls, referrals to early intervention programs and preparation of recover at work plans.
• Undertake role of RTW Co-oridinator and manage a portfolio of injury cases including consultation and collaboration with injured workers, treating practitioners and leaders to support injury recovery and recover at work planning. Including travel to worksites and case conferences to attend in person.
• Manage submission of workers compensation claims across New South Wales and Queensland, including;
  • preparation of necessary documentation including but not limited to incident investigation, witness statements, role statements
  • calculation of PIAWE/AWE
• Manage workers compensation weekly payment process in scheme states in accordance with legislation and enterprise agreements and provide oversight and support to third party administrator in self-insurance. Including reconciliation and audit of weekly and claims payment.
• Maintain injury and claims data including, financial, medical certificates and claims documentation from insurer.
• Support the management of legal claims and disputes.
• Undertake completion of monthly claims and injury reporting.

Support continuous improvement in HSW, including:

• Support and provide expert guidance to senior leaders and managers on management of workplace injuries and workers compensation claims in accordance with legislative requirements
• Participate in internal and external claims reviews to support development of strategic and commercially sound plans
• Proactive management of Workers Compensation claims to facilitate sustainable recovery and return to work;
• Collaborate with Health and Safety Business Partner to develop and implement evidence-based injury prevention programs;

Foster and maintain relationships:

• Manage and establish positive relationships with Estia Health’s Workers Compensation Agent’s, self-insurance third party administrators, rehabilitation consultants and other relevant key stakeholder to ensure effective management of workplace injuries.

Support the broader HSW team by:

• Assisting in developing and managing the Company WHS System and processes;
• Providing regular updates on HSW performance across area of responsibility.

Actively develop themselves and support their team members in the People and Culture team by:

• Participating in internal People and Culture activities;
• Taking responsibility for their own professional development;
• Role model Estia Health's Principles and Values.

The traits that will help you succeed are:

Qualifications

• Relevant tertiary qualifications in WHS or Allied Health (or related) or equivalent prior experience

Essential

• Minimum  4 years experience in an WHS and Injury Management/Rehabilitation role in NSW/QLD with a proven track record in delivering effective workplace injury performance results. (exposure to a large and geographically dispersed organisation is preferable)
• Demonstrated customer focused mindset and approach to problem solving.
• Outstanding communication skills (both written and verbal)
• Demonstrated ability to engage with external and internal stakeholders.
• High level planning, time management and prioritising skills
• Ability to create positive working relationships and influence across a broad range of stakeholders
• Demonstrated capability in interpreting and applying relevant WHS and workers compensation legislation
• Demonstrated ability to operate in a fast-paced environment
• Demonstrated capability in coaching leaders and frontline workers to build knowledge and understanding of relevant health, safety and wellbeing requirements
• Ability to travel as operationally required and for team development

Desirable

• Demonstrated experience in self-insurance environment.
• Demonstrated change management capability

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care.  If this is you, Apply Now!

Want to know more?

If you have questions, please **************@estiahealth.com.au

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass required background checks.

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