Intake Officer

Position Purpose
Our client, a leading provider who is devoted to worker's wellbeing, require an Intake Officer for their Newcastle location. The Intake Officer will be the first point of contact for the Employee Assistance Programme (EAP) clients, and to take down their information, allocate a counsellor and book in first appointments.

Responsibilities:

• Answer incoming calls, complete the intake online and allocate to the relevant counsellor
• Book appointments and follow up on appointments
• Keep confidential records
• Follow up with external providers
• Maintain and update records
• Other tasks as directed by the CEO

Desirable Qualifications:

• Studying as a health professional, preferably mental health
• Qualification in mental health; diploma in counselling
• Customer service experience
• ASIST or MHFA – these qualifications will be provided as part of a requirement of employment  

About you:

• Discrete, professional and diplomatic – able to maintain confidentiality
• Highly organised
• Takes pride in work initiating new systems and processes
• People focused
• Highly self-motivated, energetic professional
• Results driven

How to Apply: If you are passionate about helping others and meet the qualifications for this position, we encourage you to apply by submitting your resume and cover letter to *******@asquithworkforce.com.au
Please include "Intake Officer Application" in the subject line.
Additional information

• Casual 2 days per week
• Newcastle area
• Competitive rate