AddressParamount Care Solutions
About Us
Paramount Care Solutions is a Newcastle, Hunter Region & Central Coast disability support services provider. We significantly improve life for Australians with disabilities enrolled in the NDIS program. We offer services for the Disability and Aged care sectors.
Role Summary
The Client Intake Coordinator is responsible for engaging with new and prospective clients to facilitate their access to our disability and aged care services. Your background in social work or community services will be crucial in enhancing the community's accessibility for clients. This role also involves promptly following up on new opportunities with internal stakeholders and ensuring that new and prospective clients have a positive experience during the service initiation process.
Responsibilities and Duties
- Serve as the primary contact for current and potential clients through phone-based interactions.
- Assist in the assessment and on-boarding of new clients, including conducting needs assessments and basic reviews of existing clients.
- Efficiently process intakes and referrals for aged care and allied health clients, ensuring accuracy and timeliness.
- Respond promptly to queries from clients and their families.
- Complete on-boarding documentation and administration following initial sign-ups and assessments.
- Build relationships with key stakeholders, such as Regional Assessment Services, My Aged Care (MAC), and other service providers to enhance service provision for clients.
- Coordinate services by matching staff skills with participant needs, managing bookings, and ensuring compliance using IT systems like SharePoint and MS Office.
- Implement and monitor support plans, facilitate audits, maintain compliance, and respond swiftly to referrals.
- Manage time and priorities effectively, empower participants to access community supports, and promptly report issues to management.
- Liaise with the appropriate Manager or Coordinators to support the prompt on-boarding of clients and the completion of all required documentation.
- Organize community activities to engage clients.
This role is being hired on a permanent full-time basis and is located at our central office in Glendale.
Essential Skills and Attributes:
- Strong computer skills.
- Ability to manage multiple tasks simultaneously.
- Can-do attitude and adaptability.
- Excellent written and verbal communication skills.
- Exceptional organizational skills.
- Passion for making a positive difference in people's lives.
- Ability to work both in a team and autonomously.
- Up to date Covid-19 vaccinations.
Key Requirements include:
- Experience in the NDIS Industry
- Great Communication Skills
- Demonstrated Ability to Develop and Maintain Effective High Level Working Relationships across the Organization.
- Ability to Identify and Manage Operational Challenges at a Practice Level.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experiences do you have as an Intake Officer?
- Do you have a current Working With Children (WWCC) Check?
- Do you have customer service experience?
- Do you have a current NDIS Worker Screening Check?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's license?
