Address- Fixed term full time opportunity based from our office in Orange! A rewarding role working with LiveBetter, as part of the Carer Gateway to make a real difference in the lives of our customers.
- Your time to shine!! Fantastic opportunity for a customer service star to take the lead in ensuring smooth service delivery to our customers accessing the Carer Gateway.
- Provide primarily phone-based direction and assistance to carers of people who are frail aged, have a disability or chronic illness, including mental illness through screening and assessing needs.
LiveBetter Employee Benefits include.
- Salary Packaging (increase your take home pay)!
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
About The Carer Gateway
To improve support for carers, the government researched and engaged with stakeholders over four years to re-design services. This has resulted in the development of the National Carer Gateway model. This introduces a range of tailored carer supports and services designed to reduce carer stress, increase resilience, and help carers plan for the future. The approach includes national and regionally based services.
Within the Carer Gateway network there are 16 service areas which align with the Primary Health Networks with 9 Service Delivery Partners. LiveBetter delivery local supports the NSW Region 3 which includes Murrumbidgee PHN, Western NSW PHN and South Eastern NSW PHN.
About the Intake Officer Role
The Intake Officer fulfils a vital role within the RDP facilitating the initial intake and registration process of the Carers Gateway program for RDP3 while also raising the profile of carers in the community.
Some key accountabilities of this role will include:
- Providing primarily phone-based direction and assistance to carers of people who are frail aged, have a disability or chronic illness, including mental illness through screening and assessing needs, prioritising and making appropriate referrals to other Carer Gateway supports including Carer Support Planners, In Person Peer support, Carer Coaches and in-house Counselling services.
- Providing direction for carers seeking access to external supports including My Aged Care, NDIS and the Carer Gateway as well as external service providers
- Providing intake and registration support for carers entering the Carer Gateway program
- Providing carer referrals to appropriate services in their community.
What LiveBetter needs from you
We would love to hear from you if you have a passion to serve, a passion for the customer, and someone who thrives on teamwork. If you are an experienced customer service professional with transferrable skills or experience in a similar role, you best read on.
To be successful in this role, you will also have these key skills/experience:
- Qualifications in Community Services/Health/Welfare/Education and/or Administration fields or a minimum of two years’ experience in a related field.
- Proven problem-solving ability to identify issues, establish and implement appropriate solutions.
- Experience in a telephone-based customer service environment.
- Enthusiasm for providing superior customer service, with strong interpersonal and communication skills.
- High level computer skills, including the Microsoft Office suite of products and the ability to learn new systems when required.
For detailed information about this role please refer to the position description on the LiveBetter website: https://livebetter.org.au/work-with-us/available-positions/
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum two pages that address the following targeted questions:
- Briefly and in your own words explain to us what you think the key challenges are faced today by those who are caring for people living with a disability or those who are frail/aged?
- Tell us about a time when you provided excellent customer services over the phone. The role requires that you undertake telephone assessments with potential customers. What would take into consideration when you are speaking with potential customers to undertake a telephone assessment? As part of your answer think about how you would ensure you obtain the correct and necessary information and ensure the customer receives outstanding service during their interaction with you.
You will be required to undertake a national criminal history check, obtain a NSW Working with Children Check and NDIS Worker Screen Clearance. You will also be required to complete pre-employment health and wellness screen that includes a drug and alcohol assessment.
Closing date: 11:59pm, Sunday 19th May 2024
Enquiries: Deborah Field – Intake Senior Coordinator, 0407 685 ***
A talent pool may be created from this recruitment campaign to potentially fill future vacancies with similar capability requirements.
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.
For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/
