Client Services Intake Officer

• Based in Wodonga
• Full Time or Part Time Permanent (0.6 EFT)
• Career growth and development opportunities

ABOUT US

Gateway Health is a community health service providing health and welfare services to individuals, families and communities across north east Victoria and parts of southern New south Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.

ABOUT THE ROLE

As one of the first contact points for people accessing Counselling and Wellbeing support, our Intake Officers need to build a positive rapport with a wide range of people, as well as their family, friends and/or carers. This is a critical role for the Counselling and Wellbeing team. The purpose of this position is to support people to make the most appropriate link to services and programs, both internal and external to Gateway Health.

You will be a part of the Client Services Intake Team whose overall aim is to facilitate safe, seamless, and responsive access of clients to a variety of service options appropriate to their needs.

The Intake Team supports clients to initiate their health and wellbeing journeys through engagement, initial needs identification, assessment, advocacy, provision of relevant information and resources, provide brief interventions, and facilitated referrals where appropriate counselling and/or therapeutic models, skills, techniques, and modalities

If you want to thrive in a multidisciplinary team that loves collaborating and supporting one another then apply today!

ABOUT YOU

You will need to be skilled in assessing a person’s needs, including completing risk assessments and the ability to action a plan to mitigate any identified risk. 

You will be a great communicator who pays attention to detail, and who can confidently navigate client management systems. You will be required to clearly document all relevant demographic, contextual and risk assessment information, and work collaboratively with both referrers and services that you refer to, to ensure the best outcome for the client.

We are seeking welcoming, professional, and committed individuals, with the following attributes:

• Tertiary level qualifications in health, behavioural/social sciences, community services, or a related discipline that provides a sound understanding and knowledge of assessing and working with people at risk.
• Skilled in intake, screening, and psychosocial assessments to identify client needs assessments, facilitating service access, providing therapeutic interventions, and participating in care planning.
• Experience working in a multidisciplinary team environment, coordinating client care.
• Exceptional interpersonal skills with the ability to work with a diverse range of clients, colleagues, and partner organisations.
• Excellent organisational and time management skills, including the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
• Computer skills including word processing, spreadsheets, and database applications.

REMUNERATION

Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022

Classification Level 4

GATEWAY HEALTH CULTURE

Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.

GATEWAY HEALTH BENEFITS

• Work within a supportive team environment
• Laptop, mobile phone with remote access on and offsite
• Generous Not For Profit Salary Packaging A$15,900 tax free
• Flexible hours and arrangements, for a work-life balance that works for you
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Paid parental leave
• Professional development + ongoing training and support provided
• Free car parking
• Fitness Passport - a discounted workplace health and fitness program for you and your family
• Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.
• Access to our free confidential counselling service through EAP for staff and their family
• Corporate health insurance cover to keep you healthy
• Access to annual vaccination program
• Discounted Health Insurance
• A suite of employee reward and recognition programs

For a confidential chat about the position please call Karen Murison on 0439 021 ***

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

APPLICATIONS CLOSE SUNDAY 31st March 2024

Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note - should you be successful, you are required to undergo a:

• Criminal History Check
• Working With Children Check
• Evidence of Vaccinations
• Proof of your eligibility to work in Australia (provide either - birth certificate, passport. VISA, etc)

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.