Integration / Saas Implementation Consultant-Saas Integrations Company : Syncezy

SyncEzy is a growing SaaS Integrations company in the B2B space, with a strong focus on the construction, trades, and service Industries. We connect world-class business applications with deep integrations. 

We offer a remote career opportunity and a supportive, collaborative team environment. Reporting to the Customer Support Manager, you will be the first point of contact for clients after the sale. 

You will need to understand our customer’s business and customise/implement workflows for customers to get the most value from our products. You will lead end-to-end implementation projects for our SaaS Integration products, from initial onboarding meetings to training and post-implementation support.

• Provide end-user training and support, leading to user satisfaction and software adoption.
• Customer onboarding, and implementation of SyncEzy applications. 
• Communicate with customers to gather feedback, understand their needs, and provide product recommendations.
• Serve as the primary point of contact for clients throughout the implementation process, providing guidance, support, and regular status updates.
• Develop customised solutions for larger implementation projects and coordinate with the services team from initial ideation to completion.
• Provide ongoing support and maintenance for software solutions, monitor performance, and implement updates and improvements based on client feedback.
• Collaborate with our product development team to identify and prioritise enhancements and customizations based on client feedback and market trends.
• Provide technical guidance and support to clients during the implementation process, including troubleshooting and resolution of technical issues.
• Assist in delivering projects on time and within budget, while adhering to industry best practices and software development methodologies.
• Be the champion of SyncEzy applications, representing the organisation with professionalism and integrity. 

• Experience with Implementing SAAS / CRM Applications such as ZOHO CRM, Hubspot, Salesforce, Simpro, Procore or similar.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 3 years of experience in a technical support or product implementation role.
• Strong understanding of software applications and technical concepts.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Microsoft Office Suite, G Suite, and Standard Project Management tools.

Must have requirements for all Remote Roles with SyncEzy

• A very good internet connection 100mbps minimum. (Please do a speed test BEFORE applying)
• A proper work desk/setup at home and a quiet place to work.

Australian / US Citizenship / Right to work in AUSTRALIA required.

• This is an Australia or USA-based role, Australian Citizenship / Permanent Rights to work in Australia required

Benefits

A TRUE Remote / Work from Home position. We are a Global Remote company and have been remote working long before it was made popular by COVID. We have staff dispersed across 4 continents. We pride ourselves on running a flat organization, with a friendly easy-going culture.

Competitive Salary + All the below

• Allowance for Internet / Phone costs
• Company Hardware.
• Flexible, family-friendly & fun work environment. Zero commute. 
• Continuous development and education allowances.
• Excellent growth opportunities.