AddressThe Transport Workers Union is devoted to protecting the rights of workers in transport industries. TWU Qld is committed to organising transport workers to raise standards for themselves, their families, and their communities.
JOB DESCRIPTION:
The position will involve the following:
- Provide infrastructure and technical support for in-person and remote troubleshooting and resolution of IT issues related to Desktops, Laptops, Mobile Devices, and software applications used by the TWU.
- Create and update documentation for staff regarding IT Systems
- Administer and provide support for Office 365, Zoom Rooms, and our CRM membership System.
- Install and configure computer hardware systems and applications as well as support the roll-out of new applications and/or hardware.
- Routine maintenance tasks such as patching, updating, and testing.
- Assisting with IT lifecycle of infrastructure
- Manage all network infrastructure and systems, including WAN, LAN, WLAN CISCO routers/switches
- Management of user Onboarding and Offboarding with acquirement and retirement of devices, adjusting user roles and permissions and archival of user data
- Liaise with third-party companies for hardware and application acquirement, support, repairs, and additional requirements.
- Manage CRM database through health checks and utilising SQL
- Create and prepare Executive reports for a range of purposes using SQL, Excel, and CRM Reporting systems
- Ensure the security and compliance of the organisation's IT infrastructure through the management of Microsoft admin portals, anti-virus software, mail, and web security.
- Assisting the branch to meet its members' service goals on a day-to-day basis
CANDIDATE REQUIREMENTS:
- Experience working on a project or project implementation is highly desired
- Advanced experience with Microsoft Office
- Skills with other SaaS platforms as an Administrator user, such as Adobe Acrobat Pro DC & Zoom.
- Experience managing a cloud environment such as AWS or Azure
- Experience in SQL and SQL query optimisation
- Tertiary qualifications in a relevant field, or IT qualifications, however those with job-based experience will be considered.
- Ability to work independently and as a member of a team
- Sound communication and time management skills.
The TWU will provide a competitive salary commensurate with experience. The TWU provides generous benefits such as:
- 15% superannuation
- 6 additional rostered paid days off per year
- 20% leave loading
- Generous paid parental leave
- Other benefits
If you have any queries about this role please contact Brendon on (07) 3890 3*** or ****@twuqld.asn.au. Please provide a cover letter and resume by the close of business Friday 24th May 2024.
