Internal Sales Consultant

Internal Sales Consultant

Global Pumps is a progressive and dynamic company that has grown from a family business to being at the forefront of pumping technology and water treatment solutions in Australia. For more than 40 years, we have thrived through innovation and maintaining a clear focus on delivering impeccable customer service. See more at www.globalpumps.com.au and www.globalwatergroup.com.au

About The Role

Situated adjacent to the Tonsley precinct, this growing organisation is seeking an Internal Sales Consultant who will be fully supported and trained. You will be responsible for day-to-day company sales, including quoting and converting quote opportunities to sales.

Working within a small but efficient team environment and reporting to the Sales Manager, this will involve high quality customer service and sales via the phone, both inbound and outbound. There will be a focus on follow ups to strengthen relationships with existing customers and to secure future sales.

Using a professional and friendly phone manner, there will be a focus on upselling products and solutions, as well as resolving customer queries in a timely fashion. Your conduct will positively align with excellent customer service and will clearly demonstrate our company values.

Day-to-day duties will include, but are not limited to:

• Outbound phone calls following up warm leads
• Supporting customers via phone and email
• Qualifying, submitting and following up quotes in a timely manner
• Resolving enquiries or issues promptly and professionally
• Assisting the broader team and clients with general administrative tasks
• Building rapport and relationships with key clients
• Driving your own knowledge of business product

About You

This position would suit a customer service focused individual with experience or high interest in industrial and B2B markets, customer service and sales, with an ability to upsell products based on the identification of customer needs. Experience assisting a sales team within B2B and industrial space will be highly regarded, and you must have a willingness and aptitude to learn and apply technical knowledge.

Key skills and attributes required for this role are:

• Excellent customer service experience
• Experience supporting an internal/external sales team
• Being a team player, driven and goal orientated – with a can-do attitude
• Confidence on the telephone
• Excellent verbal and written communication skills
• Intermediate computing skills and knowledge of software, e.g. Microsoft Office and CRM systems
• An understanding of industrial businesses
• The drive for continuous improvement and career progression
• Capacity to learn about pumps and grasp mechanical concepts

Why Work For Us

Global Pumps is an organisation committed to upholding our core values, beyond words printed on a wall. The inclusive culture means employees can consult directly with the business owners, and there are regular opportunities for team bonding experiences including weekly, end of month, and end of year lunches provided for all staff.

The leadership team encourages staff to be a part of the development and growth of the business, as national strategy meetings are held twice yearly to further drive innovation and foster continual improvement within the company. Staff feedback is also taken seriously, whether received candidly or via the anonymous survey platform made available to use.

Our staff benefits include, but are not limited to:

• Employee Assistance Program: Anonymous employer funded counselling service available to all staff members and their families to assist in management of their mental health and wellbeing
• Company-wide bonus structure: Assessed quarterly against departmental KPIs, with additional incentives for sales based roles
• Direct communication and access to the business owners: As a family owned business, staff members have the opportunity to liaise with the Directors on issues that matter, avoiding the bureaucratic ‘red tape’ seen in larger multinational corporations
• Commitment to professional development: Opportunity to undertake a range of different courses including short courses, TAFE certificates, and subsidised tertiary education concurrent with operational needs
• Recognition and Feedback platform (Officevibe) with Weekly Team Recognition (Good vibes): Anonymous survey available for all staff to complete, with ideas and feedback reviewed and acted upon by the management team
• Structured Weekly/Monthly 1on1s: Catch up with your direct line manager on your progression and personal development on a regular agreed basis
• Weekly Team lunches provided: Hot and fresh lunches every Friday available from a local café
• Christmas gifts: Staff can choose from a wide selection of gift hampers, electronic goods, outdoor camping accessories, and more
• End of year Christmas lunches including drinks package: Lunch hosted by the Directors, catering for all dietary requirements
• Consideration of flexible working arrangements: Change in hours or working locations can be negotiated with your direct manager where you have caring needs or commitments
• Competitive remuneration package in accordance with your level of experience and expertise

Company Values

Excellence, Innovation, Sustainability, Teamwork, Care, Accountability

How To Apply

In order to be considered, you will need to upload your resume including your industrial, customer service and sales experiences. This is an excellent opportunity for someone who wants to take the next step in their career and is looking for progression and a challenge that is rewarding.