Internal Sales Professional

About us:

Vital Medical Supplies have been servicing the Australian Healthcare Primary Market for over 30 years as a wholesaler of equipment, consumables and vaccines. Our vision is to provide Healthcare professionals with the best service, a wide variety of products, delivered on time and at the best price possible.

Vital Medical Supplies is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity:

With our unique market offering, and close consideration of the current and future customer requirements as well as opportunities for further penetration into such an important segment, Vital Medical Supplies views this Internal Sales Professional Role as a key part of our Primary Care offer within the sales function. The key responsibility of the Internal Sales Professional is to maintain current customer relationships and expand Vital Medical Supplies database of customers and prospects within the territory.

What you will do:

• Maintain and expand Vital Medical Supplies database of customers and prospects within the territory.
• Achieve activity goals and volume targets for each monthly campaign conducted through your territory.
• Establish a phone contact schedule maintaining consistent and regular contact with all designated customer accounts.  Initial focus is to make contact with top 100 accounts by a combination of phone or email per week.
• 25% Inbound Calls, 75% Outbound Calls
• Create and maintain customer profiles on all accounts using the CRM tool, this includes email addresses and all relevant contact details.
• Measure, review and monitor customer purchasing patterns and trends.  Follow up on all opportunities to create sales and generate profitable revenue.
• Works closely with team members to share knowledge and information, whilst also improving product and customer knowledge.
• Develops account and territory plans to create a structured approach to the management of customer base.
• Drive all new outbound call follow up promotions and create Internal Sales opportunities for field based Territory Managers and interstate accounts.
• Maintain new business prospect pipeline and actively work to onboard new business  
• Works within company Health & Safety requirements.

What we are looking for:

• Ability to seek opportunities to increase GP within the account by influencing product usage/selection.
• Up Sell/Cross Sell and ensure customers receive the best solution possible.
• Strong customer follow up skills as well as strong ability to organise, prioritise and multitask.
• Increase top line revenue by obtaining new business wins
• Ability to build customer engagement through relationship development and manage customers through phone support.
• Investigate purchasing behaviour on accounts that are not 100% compliant to Vital, and initiate conversion.
• Work closely with channel marketing to support promotional activity and communicate product information to customers.
• Liaise with Team Leader and customer service to co-ordinate opportunities.
• Review, monitor and improve effectiveness of customer management through either direct mail or EDM options.
• Ability to be proactive and demonstrate initiative in your daily routine, completing tasks set out by due date
• Be a team player and enjoy your work and contribute to an improved working culture.

Why us?

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Sydney flexible working offering (4 days in office, 1 day working from home)
• Employee Share Plan
• Company Paid Parental Leave
• Employee Assistance Program for Mental Health Wellbeing
• Staff Awards
• Employee Referral Program
• Health Insurance Discounts 

EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. 

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to **@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please apply by click “Apply”.

For more information about the role, please contact Monique Stivala on 0417 692 *** or ***************@vitalmed.com.au  

Agency Assistance Not Required