Investigations Assistant

Due to our continued growth, we are seeking an Investigations Assistant for an immediate start, to work within our established team based at our head office in Alexandria. This is an integral role in the operations of the factual investigations division and requires the successful candidate to have an understanding of the insurance industry.
 
This position is suitable for applicants seeking a casual role. 
 
The Role:

• Being the first port of call for all enquiries both internal and external;
• Updating our valued clients on the progress of all matters;
• Assisting investigators with field enquiries and case administration;
• General insurance investigations support;
• Coordinating meeting room hire and travel bookings;
• Data entry and administration within our database;
• Drafting correspondence for internal and external distribution; and
• Other administrative support tasks required.

• A genuine and friendly working culture where our people are valued!
• Excellent remuneration & employee benefits;
• A comprehensive induction and thorough training in our online case management system;
• Access to our external Employee Assistance Program;
• The latest tools - Surface Pro & iPhone;
• Novated lease options;
• Paid parental leave;
• Our commitment to your work-life balance;
• Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more;
• Regular training & development opportunities;
• Ongoing opportunities for career progression.   

• Mandatory - excellent customer service focus and dedication; 
• Mandatory - intermediate to strong computer skills (Microsoft Office);
• Experience, exposure and/or an interest within a relevant industry (insurance, factual investigation or legal);
• Scheduling and appointment setting experience is highly desirable;
• Strong attention to detail;
• Exceptional time management and organisational skills;
• Ability to thrive under pressure;
• Provide current police clearance upon commencement;
• Have excellent written & verbal communication skills.

The Procare Group is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia. 
  
We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction. 

We believe in hard work and rewarding performance. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.  

For more information visit our website www.procareinvestigations.com.au

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.