AddressAbout the role – Full-time, 12-month contract
You will play a pivotal part in the Group Fraud Management team whose key obligation is to protect our members from financial losses whilst assisting to recover lost funds because of scams and fraud events. In this role you will examine all facets of criminal and non-criminal investigations, with a primary focus on complex External Investigations. Exposure and assistance will also be provided within Internal investigations and liaising with law enforcement and Government agencies.
Key responsibilities include:
- Provide technical investigative support to External Investigations, such as providing investigative strategy, data acquisition and analysis, and tool assessments
- Prepare investigative reports, present findings, and strategies to Senior Investigators
- Analyse IP activity, recovery, and imaging and tracing of data from hard drives and devices, reconstruct and analyse digital data, understanding, familiarity and experience with encryption, networking, etc.
- Maintain accurate records/statistics in relevant internal data systems to assist with reporting requirements and ongoing management of the business.
- Deliver excellence in customer service and manage member expectations by developing strong working relationships with internal and external customers based on Heritage and People’s Choice Values and GFM Vision.
About you
Ideally, to be successful in this role you will have prior investigations experience allowing you to hit the ground running. You won’t be shy of having difficult conversations with our members, understanding they are facing a time of adversity, being tactful in your delivery in order to obtain as much detail as possible. With an analytical mindset, this role will allow you to think outside of the box to uncover information and determine outcomes. Attention to detail is crucial, ensuring a high level of accuracy in checking, processing, and completing tasks within set timeframes. In return, you will be rewarded with a highly experienced and collaborative team to learn from and grow, who live and breathe our values in their everyday work.
Who are we?
It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
- Extensive range of financial and lifestyle benefits, including (but not limited to):
- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- Employee banking benefits and discounted insurances
- Flexibility to work from home or in the office
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Tuesday 2nd July 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
