It Administrator

Join Our Team as an IT Systems Support Specialist!

Responsibilities & Duties:

• Ensure optimal functioning of IT systems and proactive maintenance of hardware.
• Provide timely support to employees addressing their IT issues or concerns.
• Maintain and optimize the IT infrastructure to minimize downtime and enhance workflow efficiency.
• Generate and submit weekly task reports to the Board.
• Support the Administration team in recording employee and patient information/documents accurately in relevant systems.
• Oversee the smooth operations of Network, Internet, Phone, Microsoft Environment, Printers, and Wi-Fi.
• Conduct research and procure computers, printers, and other IT resources for business use.
• Perform PC assembly and troubleshooting as needed.
• Execute daily IT checks and ensure timely backups.
• Collaborate with external companies for IT projects.
• Safeguard SCDC IT network against external attacks, hacks, or unauthorized use.
• Install/rebuild workstations as required.
• Manage Microsoft 365 Apps (Outlook, OneDrive, Microsoft Teams, Calendars, etc.) for employees.
• Create the IT User Manual and keep it up-to-date.
• Promptly report any IT issues to the Board for swift resolution.
• Manage and deliver projects related to IT or organizational infrastructure.
• Undertake ad hoc duties as requested by the Board.

Essential and Preferred Skills / Knowledge:

• Proficiency in hardware and software.
• Competence in VOIP Phone/Wifi management.
• Expertise in backup and storage management.
• Familiarity with user management using Active Directory.
• Mastery of Microsoft 365 and Microsoft Azure technologies.
• Familiarity with Miradore, Webroot and Splashtop.