AddressAbout the job
VIC, Head Office - NSW (Auburn) or Canberra (Gungahlin)
- Full time hybrid role
- Great Culture, Dynamic Wellness, Health, Sport & Leisure Industry
- Grow your career with supportive teams and flexible workplace
- Salary $60k - $65k plus superannuation, + great benefits
Our Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With our Leisure Centre's having an annual turnover in excess of $180m, we are looking for the best and brightest to assist with taking the organisation into the future.
The Role
We are looking for a Full Time, Administrator of Systems to join our passionate Business System team and provide systems support to the hundreds of facilities we manage nationally. This position is based in NSW or Canberra and focus' on supporting our venues in NSW and Canberra, but will also remotely support our venues nationally.
Our passionate people are our greatest asset and you will play a crucial part in supporting our Operational and Corporate Services Teams. You’ll be delivering exceptional customer service to thousands of staff on the other side of the phone and screen.
The successful applicants will be confident self-starters who have a positive, ambitious, and independent approach to their work and can see the bigger picture in terms of how their contribution matters.
The Administrator of Systems are responsible for the implementation, upkeep, reliable and consistent configuration of the Leisure Management systems used across the business including:
- Active World
- RMS
- SwiftPOS
- MiClub
- NetBookings
Key Responsibilities
- Ensure excellent customer service through the application of customer support skills, business, and technical knowledge.
- Responsible for monitoring and responding to relevant open tickets submitted through the support ticketing system(s).
- Troubleshoot and escalate issues that cannot be resolved.
- Provide training to our operational teams in our new and existing systems.
- Assist in configuring systems.
- Assist in the migration from old systems to new.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Assist in improving and documenting the technical processes around application support.
- Assist with troubleshooting any hardware issues that relate to our customer management systems.
- Assist with the education of centre staff on the use of Microsoft Teams
The ideal candidate
Along with an interest in the leisure and recreation area and experience with Business Systems, you will have the following attributes:
- Excited by change
- Systems savvy
- Highly organized
- Comfortable with the necessary technology, including computers, software applications, phone systems, etc
- Ability to problem solve, multitask and remain calm under pressure
- Strong communicator, both verbal and written communication
- Exceptional customer service
- Understanding of Microsoft Office suite
- Hold a current driver’s license
- Willingness to work from venues across Sydney and NSW
Desirables
- Experienced with and strong understanding of Leisure Management Systems and POS
- Experience with training team members
- Project Management experience
- Experience with Power BI
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a dynamic health and wellness brand, then we want to hear from you!
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at *****@belgravialeisure.com.au
