It Change Manager

• Information Technology Services – Enterprise Technology

• Broaden your career within one of QLD’s largest employers 

• Opportunity to work on cutting edge Salesforce CRM and MA technology and champion transformation

• Prior experience with Salesforce/CRM implementation and Higher Education setup a bonus

• Based at our vibrant St Lucia campus

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

• Salary packaging options

Throughout its history, The University of Queensland has benefited from the support of its alumni and community through engagement, volunteering and gifts.

The St Lucia campus rests on land gifted through the Mayne siblings and the School of Veterinary Science continues to use farmland at Pinjarra Hills, donated to the University in the early 1920s. Today, the University continues to be supported by partnerships that during its Not if, When - The Campaign to Create Change - raised $607M from 16,643 donors across 16 countries.

We are committed to positioning UQ as a worthy destination for philanthropy, ensuring future generations have access to educational opportunity and that we continue to deliver world leading research and innovation.

Equally, our focus is on building strong relationships with more than 315,000 alumni worldwide, as Change Makers. Together we create opportunities to share knowledge, skills, ideas and provide mentoring and peer coaching opportunities, that provide lifelong beneficial partnerships.

As the visible 'front door' to UQ, Advancement and Community Engagement also leads a program focused on enriching our communities through access to events, lectures, and outreach initiatives with a focus on the state as part of The Queensland Commitment. 

An exciting opportunity for an IT Change Manager, to effectively manage the change required for the successful procurement, deployment and adoption of the Advancement and Community Engagement portfolio’s new Salesforce CRM and MA platform, ensuring delivery of expected business benefits. The role requires working closely with University stakeholders and various teams across central, faculties, and institutes to ensure effective delivery and support of key objectives.

The IT Change Manager will apply a structured change management approach and methodology to lead change management activities in relation to the Salesforce implementation for fundraising and engagement capabilities at UQ.

Key responsibilities include, but are not limited to:

• Change Leadership: including the development of a change management strategy, identifying anticipated resistance, user readiness and implementing appropriate transformation activities.

• Stakeholder Engagement/Communications: Identification, engagement, and management of key stakeholders. Undertake appropriate engagement activities across the University developing collateral for the Program and maintaining a framework for communication.

• Change Impact: Assessing and completing relevant change management assessments and plans.

• Risk Management: Assist the Project Manager in identifying, analysing, and preparing risk mitigation activities including tracking and reporting risks and issues.

• Training: Identify training needs and coordinate training efforts with other specialists to support the design and delivery of training programs to further support the transition of individuals to the new way of working.

This is a full-time (100%), fixed-term position through to 31 March 2026 with the possibility of extension.

At HEW level 8, the full-time equivalent base salary will be in the range $108,975 - $122,176, plus a generous super allowance of up to 17%. The total FTE package will be up to $127,500 - $142,946 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

We are seeking an experienced Change Manager with postgraduate qualifications (or be in progress towards postgraduate qualifications) in Business, Project or Change Management or a related field or an equivalent combination of qualifications and workplace experience. In addition, you will have:

Essential

• Experience and demonstrated ability in successfully managing the delivery of change within a large IT program, including a solid understanding of people and process issues in implementing new business processes and technology across an organisation.

• Experience in consulting, partnering with and coaching senior leaders and stakeholders to deliver outcomes within a large environment, preferably at a university.

• Demonstrated expertise in planning and preparing communications, including the development of key messages and effective dissemination to diverse audiences using a variety of communication channels.

• Demonstrated commitment to delivery of outcomes, and a self-motivated, positive and enthusiastic approach to achieving goals through effective team and individual work.

• Knowledge of the use of a wide range of computer applications in a network environment (particularly Microsoft Office) in a large to medium sized organisation or the demonstrated ability to rapidly acquire such knowledge.

• Demonstrated ability to be understanding and display resilience.

Desirable

• Prosci certification.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

• Background Checks: All final applicants for this position may be asked to consent to a criminal record and education check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

For more information about this opportunity, please contact Tanul Sharma, Senior Program Manager via ********@uq.edu.au. For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line. 
 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion.  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to ******@uq.edu.au.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close 14 March 2024 at 11.00pm AEST (Job Reference Number - R-36069).