AddressAbout us
L3Harris Technologies is an agile global aerospace and defence technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. We provide advanced defence and commercial technologies across the air, land, sea, space and cyber domains.
L3Harris Australia has provided advanced technology solutions to the Australian Defence Force and Commercial customers for over 25 years. As a government partner of choice, L3Harris brings speed, innovation and flawless execution together with our commitment to make the world safer and more secure.
Our values of Integrity, Excellence and Respect are at the core of everything we do and inspire our people around the globe.
About the role
We are seeking an experienced IT Customer Service professional, to lead a tight-knit and service-oriented team, in the support and maintenance of critical IT infrastructure. Reporting to the regional IT Manager, you will lead the delivery of first and second level IT operation support services, ensuring the availability and continuity of software and hardware assets to the business customers.
The remit of this role is challenging and diverse. Day-to-day your work will revolve around steward the customer IT Customer Operations team in the diagnosis, repair, and maintenance of the company's IT assets, in accordance with internal processes, procedures and industry best practice protocols.
You will liaise closely with various business stakeholders to understand their technical needs, suggest approaches and leverage your team to implement solutions with speed and efficiency.
About you
To be successful in this role and to best leverage the opportunities provided by L3Harris, some skills & experience ideal applicants will bring include;
- Expert skills in providing IT support in complex and geographically distributed environments.
- Experience with utilising and managing ticketing systems for effective reporting
- Highly developed stakeholder engagement and relationship management skills
- Acting as an escalation point for unresolved, bespoke or complex support requests
- Mentoring and team leadership experience
- Ability to travel interstate on an as-needed basis
- Ability to analyse current processes, identify improvement opportunities and execute successful change management activities.
Self-starting, inquisitive, team oriented effective communicators, are best suited to the performance profile of the team.
What we offer
Working at L3Harris offers various benefits including;
- A dynamic and inclusive working environment
- Flexible working arrangements and a commitment to work life balance
- Company supported professional development programs
- Company paid parking
- Salary continuance insurance
- Novated leasing
- Retail Reward programs
- Health insurance discounts
- Purchased leave options
Want to explore further?
For more information or a confidential discussion, please contact our Talent Acquisition team on 08 9431 0112 or email HR.IMSA@L3Harris.com.
L3Harris respectfully requests no agency submissions at this time.
All applicants must be eligible to obtain and hold an Australian Defence Security Clearance.
Eligibility and clearance process information can be found at;
https://www.defence.gov.au/security/clearances/about/overview
