AddressPermanent, Full time
Band 7A
Salary $105.337.02 + Super + Flexible Working
19 day month with RDO or 9 day fortnight option, your choice!
About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.
Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.
The Role
Make a difference in our community!
To help achieve Council’s goal of becoming a customer centric organisation, the role of the Customer Success Advisor will be to advocate for enhancing customer satisfaction, driving organisational change, improvement, and inspiring innovation across the broader organisation.
To enable a great customer experience for our community the position will be responsible for leveraging customer data and insights through a range of resources and research methodologies to influence internal stakeholders and processes to elevate service delivery.
The position plays a key advisory role to internal stakeholders, effectively communicating feedback received from all customer channels to design and deliver customer experience improvement initiatives in an omni-channel environment, whilst simultaneously promoting awareness and enabling the organisation to ensure human centred design when delivering services on behalf of the City of Whittlesea.
About you
You have a tertiary qualification in either communications, marketing, research or customer experience, with strong written and verbal communication skills with demonstrated experience in designing, delivering and elevating the customer experience across a broad and diverse organisation.
With proven experience analysing research, feedback and data to solve customer facing problems to enhance the delivery of services, you are able to readily leverage key customer information to deliver recommendations and reports to a wide range of internal stakeholders.
Demonstrated experience collaborating and influencing internal stakeholders to design, deliver and embed processes, program and plans in an omni-channel environment is essential.
If this sounds like you, then you should definitely apply!
Want to know more?
For more information about this position please access a copy of the position description via the link below or If you have any questions regarding this role, please contact Alison Brice, Unit Manager Customer Success on 03 9217 2***.
To apply for this position, you must address the Selection Criteria outlined in the Position Description in your cover letter. Please note, that applications that do not address the Selection Criteria may not be considered.
Applications close at 11.45pm on Tuesday 21 May 2024.
Interviews will take place as suitable candidates are identified.
Please note all applicants must apply online, and no late applications will be accepted.
We are happy to take applications from international candidates if you have a valid Visa to work in Australia.
At the City of Whittlesea, we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.
Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.
If you require a workplace adjustment to support you during the interview process, please email ***************@whittlesea.vic.gov.au with your request outlining your preferred method of contact. Workplace adjustment (also known as “reasonable adjustment”) is defined as: “Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities”. A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.
