It Desktop Support Officer

External Advert Text
We are currently seeking an experienced IT Desktop Support Officer to join Sedgman in our Perth office. A phenomenal career opportunity with continuous growth and progression.
What we can offer you:

• Flexible arrangements to help you achieve work-life balance
• A focus on your professional development and opportunities to grow your career within Sedgman
• A collaborative focus on continuous improvement and innovation in our safety culture
• A friendly and social work environment

Roles and Responsibilities:

• Solve specific technical issues, problems & answer questions raised by staff through the Service Desk in their day-to-day activities.
• Ensure all incident and problem details and history are accurately logged in Service Now to facilitate quick resolution, trend analysis and KPI reporting.
• Provide the following support to end users.

• Windows 10/11 Desktop Support
• Walk up support.
• Application support (office apps etc)
• Troubleshooting Network connectivity issues
• Mobile Phone issues
• iPad/tablet issues
• Imaging and ongoing management of new users/Sedgman stock computers
• Connecting and setting up computers, monitors and accessories on desks
• Printer Support
• Supporting conference rooms and systems, including Polycom and CISCO devices
• Engaging external vendors to raise or escalate issues.
• Identify potential improvements in the IT support system.
• Knowledge transfer to IT Service Desk staff.
• Perform activities within the guidelines of the Sedgman Quality Assurance System.
• Regularly contribute to the service desk knowledge base through the addition and modification of known problems and solutions.
• Maintenance and updating IT manuals as required.

What are we looking for?

• General experience supporting IT Applications and IT hardware
• At least 5 years relevant experience in a similar role

Sedgman Pty Limited is a market leader in the design, construction and operation of mineral processing plants for the global resources sector. Our specialised technical expertise, proven track record in Engineering, Procurement and Construction (EPC) delivery and our advanced commercial capabilities enable us to provide complete solutions which are valued by our clients. Sedgman Pty Ltd is a wholly owned subsidiary of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner.
Setting the standard in terms of safety, innovation, technical capability and project delivery we are able to offer outstanding career opportunities with offices throughout Australia and internationally in Canada. The expertise and enthusiasm of our people and professional, friendly atmosphere is paramount to our continued success.
How to join our team:
If this sounds like an opportunity you would be interested in, please submit your CV by clicking “apply” now. Please feel free to contact Supreet at supreet.singh@sedgman.com.
Sedgman is proud to be an Equal Opportunity Employer. We strive for diversity in the workplace and a culture where employees can reach their full potential by feeling respected, included, and heard. We have an Innovate Reconciliation Action Plan and encourage Aboriginal and Torres Strait Islander people as well as people of all identities, genders, and backgrounds to apply. At Sedgman we emphasise that all cultures and backgrounds are respected and that a variety of perspectives are welcome and valued.
Employment Type
Full-Time
Work Region
Australia