It Field Engineer - Based In Cairns

Role Title:  IT Field Engineer / IT Field ServiceTechnician  

• Must be an Australian Citizen.
• The role is based in Cairns, Qld

Job Summary:- 

• Prior hardware/networking experience on servers as well as Laptop/Desktop break fix experience.
• Provide support for hardware troubleshooting such as laptops, desktops, and monitors.
• Install and maintain PCs along with associated accessories and peripherals

You will deliver value by:

• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products.
• May Provides Support for Enterprise Products 
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

#L1-AS1

You will be successful in this role if you have:

• Work experience of minimum 1- 2 years in hardware break and fix, installation, desk-side software support, and service desk support.
• Specific Manufacturer's certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Apple, and Unisys. CompTIA, and NETWORK PLUS 
• Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications. 
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
• Previous experience with troubleshooting hardware problems (essential)