It Field Technician

• Leading Audio-Visual integration company
• Join a dynamic and inclusive culture 
• Immediate start to join a highly successful team

InSight Systems is the leading provider of audio-visual technologies in Australia. Offering a full range of audio-visual solutions and services, InSight Systems ensures that our clients experience technology in a way that enhances their lives and makes the world a better place.  

We are looking for an experienced IT Field Technician to join our on-site team. The IT Field Technician will be required to respond to customer’s request for assistance on a daily basis whilst also looking into fixes for more complex AV issues around the client’s sites.

Key Responsibilities

• Responsible for ensuring continued satisfactory operations of IT and AV facilities through support, maintenance and troubleshooting. 
• Provide support to Windows and Mac OS based devices. 
• Provide the support functions and resolution for end users, managing complex service incidents and requests for desktop computing and audio-visual equipment issues. 
• Utilize SCCM, Active Directory, M365 administrative functions to provide timely support to users. 
• Provide professional support and proactive communication to clients. 
• Conduct audits as required. 
• Provide remote assistance to customers. 
• Troubleshoot basic AV problems and basic network issues.  

Skills and Experience

• Relevant experience in an IT incident response role 
 
• Networking experience/certifications highly desirable. 
• Customer service experience  
• Problem solver, will own issues until full resolution. 
• Excellent communication skills, both written and verbal with great attention to detail. 
• Strong organizational, time management & prioritization skills. 
• Exceed customer expectations - ability to create wow and delight moments with customers 

What's in it for you?

• Inclusive and dynamic culture, family-focused environment
• An organisation that can flex, and truly supports work life balance with flexibility options
• Support and collaboration, not just with their immediate team, but with the broader organisation as well!
• Career growth, learning and development opportunities
• Company events including weekly activities, Christmas event celebrations, EOFY celebrations and lots more!
• Generous employee discounts on AV products  

If you are interested in this position, please apply and address to Jess Mitchell - Director of People and Culture.

You must have the right to live and work in Australia to apply for this position.   

InSight Systems is an Equal Employment Opportunity Employer. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, and people of culturally diverse backgrounds to apply. 

Kindly note that only shortlisted applicants will be contacted - thank you!.