AddressWe are looking for a competent help desk technician to provide fast and useful technical assistance to a our client, answering queries on basic technical issues and offer advice to solve them. This role is full time on customer site located on the Northern Beaches of Sydney. Our ideal candidate is located close to this location or willing to travel.
You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer-oriented.
We sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see.
About Us:
Our story is shaped by a uniquely broad suite of digital solutions and an industry-leading customer care model. We bring understanding, flexibility, lateral thinking, and a passion for supporting our clients to grow and prosper.
Join Nexon and become part of a journey where every day is an opportunity to innovate, learn, and contribute to a culture that celebrates success, growth, and prosperity. If you're ready to be at the forefront of the digital revolution, Nexon is the place for you.
Your responsibilities will include:
- Serve as the first point of contact for customers seeking assistance
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Maintaining, identity and access management services
- Imaging and set up of new equipment such as laptops and phones
- Engaging with hardware vendors for warranty repoairs
- Assisting with updating our internal knowledge base
- Proven experience as a help desk technician or in another equivalent customer support role
- Experienced in Office 365
- Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills, written and verbal
- Customer-oriented, able to work autonomously and under pressure
At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:
Unlimited Growth Potential: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.
Wellbeing and Belonging: Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.
Join Nexon and elevate your career! We're seeking motivated professionals passionate about business growth, innovation, and excellence. Apply now to soar with us!
