AddressWe are looking for a Level 1 Service Desk Engineer that is keen to join a technical team dedicated to delivering best in class support services.
The organisation, based in St Leonards, provide a range of cloud solutions to our clients such as Microsoft 365 and Microsoft Azure through to Cyber Security, Internet and Phone solutions.
You will be responsible for resolution of client technical support incidents/requests, the delivery of minor works projects, ownership of problem escalations and the management of incidents/requests through to resolution, providing Level 1 and above support and a high level of customer service.
Responsibilities:
- Provide technical assistance for our customers over the phone and email
- Travel to customer sites to provide technical support
- Responding to escalations from the team when required
- Fulfil Service Requests within SLAs
- Participate in customer meetings over the phone or in person to provide project updates
- Assist our sales team with technical pre-sales for our cloud offerings from time to time
- Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure
- Clearly document all activities in our case management tool
- Monitoring and actioning alarms from automated management systems
- Assisting with special projects as deemed by management
- Ability to work autonomously
- Excellent written and verbal communication skills
- Previous customer support experience in a complex environment
- Excellent troubleshooting and analytical skills
- Experience in a similar role with a Managed Service Provider will be highly regarded
- Experience managing Microsoft Office365 and Azure
- Experience supporting Windows desktop environments, including Windows 7, 8 and 10.
- Experience with troubleshooting business internet, router and Wi-Fi issues.
- Experience in configuration and administration of Windows Servers
- Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS
If you are interested in the above, please apply.
