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SalaryAre you looking for an exciting opportunity to jumpstart your career in IT? Do you have a passion for technology and a desire to learn? If so, we have the perfect role for you!
JTIT, a 13-year-old company based in Springwood, is seeking a Level 1 Support Technician to join our team. As a Level 1 Support Technician, you will be responsible for providing technical support to our clients in Broadbeach, both remotely and on-site. You will work closely with other efficient staff members, providing them with the support they need to ensure our clients receive the best possible service.
Your main responsibilities will include:
- Providing technical support to clients, both remotely and on-site.
- Troubleshooting technical issues and providing solutions in a timely manner.
- Maintaining accurate and up-to-date documentation of technical procedures and processes.
- Communicating with clients in a clear, professional, and friendly manner, both verbally and in writing.
- Collaborating with other team members to identify opportunities for process improvement and contribute to the development of best practices.
To be successful in this role, you will need:
- A basic understanding of Microsoft Server, 365, Azure, and network technology.
- Strong communication and interpersonal skills, with the ability to communicate technical information in a clear and concise manner.
- Excellent problem-solving skills and attention to detail.
- The ability to work independently and as part of a team.
- A commitment to providing exceptional customer service.
- A willingness to learn and keep up-to-date with the latest industry trends and best practices.
We are offering a competitive salary, paying between $60,000 to $80,000 depending on the skills and experience of the successful candidate. Additionally, we offer opportunities for professional development and advancement within the company.
At JTIT, we believe in investing in our team members and providing a supportive and inclusive work environment. We are looking for someone who is passionate about technology, eager to learn, and committed to providing exceptional customer service.
If you are an enthusiastic and motivated individual with a desire to kickstart your career in IT, we encourage you to apply for this exciting opportunity. Join our team at JTIT, and take your career to new heights!
