AddressMilestone IT is currently working with this brilliant organisation that has an exciting opportunity for an experienced IT Helpdesk Support to join a great team.
Working with a small team of IT specialists, you will be Providing Level 1 support to users both on and off-site.
Key Responsibilities include:
- Providing IT support over the phone
- Providing first level support and logging the tickets
- Provide excellent customer service
- Providing hands-on hardware and software support
- Installing, moving, adding, and changing equipment and software
- Maintenance of Client's Network
- Performing proactive and reactive troubleshooting to identify potential problems
Skills we are looking for:
- Detailed knowledge of Ticketing System
- Detailed knowledge and experience of Windows 10 Operating Systems
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of Active Directory
- Someone with experience performing in a similar position.
- Friendly welcoming professional with good telephone manners.
- Well presented, hardworking, and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.
This is a fantastic opportunity for someone looking for a challenging and exciting opportunity. Please note, candidates will receive an immediate response.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Heather Moore on .
