It Helpdesk Support

DWS are seeking a full time IT Helpdesk Support specialist to join out national internal IT function.
We are looking for someone who what at least 2 years of L1 helpdesk experience with some L2 exposure and is now ready to step-up into a full L2 role.
  
You’ll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and customer service focus, you will be helping to support our employees nationally - typically singlehandedly for second line enquiries.
  
Having a keen interest, or some experience with, IT security work would be a great benefit as this role will take on more of this over time.
  
  
Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights – DWS are unable to sponsor or support visas
Start: ASAP
Location: Hybrid Melbourne CBD office + work from home (WFH)
Type: Full time, permanent
Salary: up to $85K package (including super), depending on experience
 
Duties will include:

• Resolving level 2 issues
• Manage and administer Active Directory (AD) and Microsoft Entra ID [formerly Azure Active Directory]
• Supporting Microsoft environment, addressing technical needs and challenges
• IT hardware (staff laptops) and software installations
• Deploying Microsoft Intune/autopilot for Windows MDM, and Jamf for Apple devices
• Providing L2 support to DWS Group staff nationally
• Managing the new starter and leaver IT processes
• Organising and coordinating building security access
• Escalating to 3rd line support as required
• Other tasks as allocated by Head of IT or Executive team

 
Ideal Applicant:

• Degree in IT or equivalent professional experience
• Minimum 2 years of 1st line IT Helpdesk experience with some L2 exposure
• Knowledge of various Windows desktop and server platforms, Microsoft 365 Enterprise, Active Directory / Microsoft Entra ID, Teams (including teams calling)
• Preferably experience with Microsoft SharePoint, Azure, Intune and Networking (Firewall, Routers, switches VPN technologies)
• Excellent communication skills
• A customer focused 'Can Do' attitude
• The ability to work independently and take initiative in a fast-paced environment
• A genuine passion for IT

  
  
Working at DWS offers you:

• Ongoing professional and career development
• Paid learning and certifications
• An active social club that host regular, subsidised events
• Generous health & wellbeing allowance
• Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much more

  
  
About Us:
Established in 1991, DWS is a professional Technology Consultancy and part of HCLTech. With offices across Australia, we have over 700 employees in Melbourne, Sydney, Adelaide, Brisbane and Canberra; providing services to a broad range of blue-chip corporate clients, as well as Federal, State and Local Government agencies. We provide a wide range of services including; IT consulting, managed application services, project management, customer driven innovation, digital transformation, data and business analytics, strategic advisory and productivity, and robotic process automation.
  
  
Ready for a new challenge? Click APPLY now!
www.dws.com.au
  
DWS encourages applications from Aboriginal and Torres Strait Islander peoples.
  
No agencies please – our in-house talent acquisition team have this covered.