IT Infrastructure and Service Delivery Manager
- Permanent full time
- Leadership opportunity to identify and drive innovation, manage and lead change, mentor and develop staff in our IT team
- Hybrid work arrangement – based in our office at Macquarie University and work from home
- Oversee the management of the cloud engineering, service desk and vendor management teams; provide clear direction, set work priorities and manage performance, attendance and health and well being
- Understand, influence and negotiate Information and Communication Technology (ICT) service demand with customers including defining quality and feasible service level agreements for the provision of ICT services
- Develop, manage and measure process compliance to organisational policies and procedures and lead continuous process improvement
- Provide operational management of an ICT Service management process according to ITIL principles and process methodologies
- Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
- Identify, compare, select and implement technology to meet current and future requirements
- Promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs
- Relevant tertiary qualified (or post graduate diploma) in IT or related discipline or demonstrated capability through past employment
- Minimum of 3 years’ experience in a leadership position
- An understanding of IT security fundamentals and ensuring processes and policies are adhered to
- ITIL v4 Certification is desirable
- Demonstrated ability working with IT best practice based on ITIL, including the use of an ITIL compliant ITSM tool, Service Now is desirable
- How we do what we do: Our vision is to deliver the best hearing solutions for anyone, any time, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
- Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
- Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive
- Flexible work arrangement opportunities to support work, personal and family commitments
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
- Paid parental leave