AddressAbout the business and the role
K Care Healthcare Solutions are one of the largest and most respected manufacturers and suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.
The IT Operations Engineer will work under the direction of the IT Manager to provide proactive and solution focused customer service to all levels of the business.
You will participate in a variety of Information Services (IS) initiatives, including the implementation and support of security and compliance audits, infrastructure improvements, automation, and deployment enhancements. As well as evaluating new technologies and resourced in other internal IT projects, establishing new office/showroom locations, mergers and acquisition support, Microsoft 365 tenant stack migrations, etc.
Primary Responsibilities
- Uphold company values of Integrity, Respect, Leadership, Passion, and Accountability through all interactions with clients, staff, and key stakeholders.
- Support the IT Manager with a variety of emerging issues, assistance with project work, IT administration, queries, and requests within the business to enable a highly responsive and proactive IT support service.
- Proactive and persistent in identifying solutions, along with incident management and offering internal IT support to customers and IS helpdesk team, as a member of the on-call service.
- Help support the operation, maintenance, and monitoring of highly available system platforms, Colo data centres, and the company's own IT information systems.
- Skilled in virtualization, networking, storage, Linux, and Windows system administration.
- Visibility and management of escalated issues raised in the ITSM/IT Service Desk system platform, adhering to service management principles and SLA’s.
- Suggest recommendations on upgrades and replacements when necessary.
- You will work in a small, experienced team alongside groups involved in software development and support: this requires you to cover a wide range of tasks.
SKILLS & EXPERIENCE REQUIRED
- At least 3 years experience in a similar role
- Demonstrated understanding of Active Directory, TCP/IP, DNS, Group Policy, DHCP and AD object management
- Strong knowledge of supporting a Microsoft Windows environment
- Demonstrated experience with Microsoft Office 365 stack and tenant administration
- Excellent written and verbal communication skills
- Ability to work independently and prioritise tasks
- Must have right to work in Australia (valid visa or citizenship)
Benefits
- In house Leadership Academy for personal and professional development
- Free Health Checks
- Discounted Health Insurance
- On site parking
- Great Employee Assistance Program
