It Operations Manager

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce. Are you a seasoned Operations Manager ready to take charge and ensure seamless service delivery to our valued clients? NRI Australia is seeking a dynamic and experienced professional to join our team. This role involves overseeing day-to-day operations, collaborating with clients, and driving continuous improvement initiatives.

Responsibilities:

• Serve as the primary link between NRI and the client, ensuring consistent service delivery.
• Directly engage with clients in comparable roles to build strong relationships and understand their needs.
• Oversee all Business As Usual (BAU) team activities and conduct final reviews of projects transitioning into support.
• Coordinate and allocate resources efficiently, working closely with Technical Team Leaders to ensure optimal coverage.
• Drive service improvement programs in collaboration with Service Delivery Managers (SDMs).
• Manage and escalate issues and incidents, ensuring timely resolution within NRI.
• Identify and assess risks, collaborating with SDMs to develop and implement mitigation strategies.
• Draft Post Incident Reports for incidents and issues, adhering to agreed-upon SLAs.
• Maintain a physical presence at the client site in Brisbane North Side, with 2-3 days per week onsite.

Qualifications and Skills:

• Proven experience as an Operations Manager, preferably in IT services or a related industry.
• Strong interpersonal and communication skills to effectively engage with clients and internal teams.
• Experience in coordinating resources and managing day-to-day operational activities.
• Ability to drive service improvement initiatives and implement best practices.
• Excellent problem-solving and decision-making capabilities.
• Knowledge of incident management and risk mitigation processes.
• Flexibility to work from home and travel to the client site in Brisbane North Side.

If you are ready to take on a challenging yet rewarding role, ensuring operational excellence and client satisfaction, we want to hear from you! Apply now by submitting your resume and a cover letter detailing your relevant experience. Join NRI Australia and be a key player in delivering top-notch services to our clients.

WHO ARE WE"?

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time.

You’ve found yours with NRI

WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.

· Unwavering focus on professional development
· Diverse & challenging project work
· Paid certifications
· Flexibility to juggle what’s important to you with work
· Committed health & wellbeing plan
· Competitive salary packages
· Corporate partnerships

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.