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Form of workSharp and Carter are working with a Queensland State Government Statutory Authority to recruit a Manager, ICT Operations for an initial 9 month temporary contract. I am looking for a versatile, multi-skilled and motivated person for the position of Manager ICT Operations. Your role will support the department to provide ICT services to internal and external stakeholders ensuring achievement of client satisfaction.
You will be required to oversee the Service Desk and System Administrators and bring the team up to a high performing service delivery team. You will have very strong system engineering and technical skills (Azure Cloud services) as a priority but also be able to demonstrate a strong service delivery focus. you will work to uplift the way the team provides technical and service support. Having some government experience will be a bonus. You will be commercially astute and bring strong program/project delivery experience.
About the role:
- Ensure the smooth operation of the ICT department in alignment with the business objectives of the organisation. The ICT manager will plan, direct, coordinate and design ICT-related activities, as well as provide administrative direction and support for daily operational activities of the ICT department.
- Demonstrate an authoritative, pro-active approach in dealing with external vendors and outsourced development staff. The role will manage and balance the expectations of the business within staff and resource limitations.
- Provide leadership to ICT operations and infrastructure ensuring that an appropriate technical support framework is in place, including the management and delivery of service support and service delivery.
- Ability to work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
- Build collaborative relationships with internal and external stakeholders.
- Identify opportunities to ensure value, synergies and innovation is leveraged in current and future services enabled or delivered by the ICT team.
- Managing ICT contracts and vendor management relationships.
- Relevant experience: While there are no mandatory qualifications for this role, experience in information technology support is highly desirable, together with 5 to 7 years’ experience in similar roles. Familiarity with best practice ICT delivery frameworks such as the Information Technology Infrastructure Library (ITIL) desirable.
- Leads strategically: Thinks critically and acts on the broader purpose of the system.
- Stimulates ideas and innovation: Gathers insights and embraces new ideas and innovation.
- Makes insightful decisions: Makes considered, ethical and courageous decisions.
- Builds enduring relationships: Builds and sustains relationships to enable to collaborative delivery.
- Drives accountability and outcomes: Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency.
- Demonstrates sound governance: Maintains a high standard of practice through governance and risk management.
