AddressRed Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world’s strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many others.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles.
About this opportunity:
We are excited about our current vacancy for an IT Production Support Engineer at Ericsson. This role's key responsibility is to administer technical and maintenance operations in our Service Delivery Environment, where the technician installs and monitors efficient systems that meet the practical requirements and business imperatives of our users.
What you will do:
- To lead technology support within English Languages sites (UK, Australia, US and Spain); this will require hands-on day-to-day involvement in support tasks
- To ensure the internal / external support and delivery of services meet the required Service and Operational Level Agreements
- To support the Global Access Services Tech Lead with the development of the technical vision of global Access Services Support
- To lead on technical communication with customers and stakeholders within the business
- Coordinate with local third-party providers of technology solutions
- Assess and distribute Desktop software used for Access Services production
- Coordinating with the global Platform and Infrastructure teams on Infrastructure Roadmap and ensuring it aligns with business requirements and goals
- Working with third-party providers to keep the networks running efficiently
- Assessing and purchasing new and replacement hardware
- Testing, troubleshooting and adjusting information systems to operate optimally
- To provide first and second line technical desktop support and maintenance services for Access Services’ captioning, Audio Description and BSL Interpretation services.
- The role requires liaising directly with operational team members in time critical situations to resolve issues where incomplete resolution could impact on delivery SLAs.
The skills you bring:
- Knowledge of Microsoft Operating Systems and experience providing support in a Microsoft Windows based environment.
- An understanding of TCP/IP Networking.
- Experience of providing remote support.
- Previous use of formalised knowledge management systems and best process.
- Ability to deploy and take on audio/video equipment
- An understanding of the challenges of working in a live broadcast media environment.
- Good interpersonal skills with the ability to collaborate closely at all levels and to varied audiences in English.
- Ability to organise/prioritise work to ensure deadlines are met.
- Ability to quickly understand the Access Service technology/environment and workflows used to enable efficient support of the operation.
- Ability to quickly become familiar with the Access Services business.
- Ability to understand and follow Red Bee Media defined change management processes.
Red Bee Media offers:
- YOU + ERICSSON - staff benefits (wonderful discounts and money back with a huge number of retailers and providers).
- Full-time hours across a 5-day week on a rotating roster (weekend/public holiday work is shared equally).
- Detailed training provided
- Permanent role
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
