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Form of work
SalaryOur client is a global market leader in the distribution industry and they have a need for a Service Delivery Lead to Join their growing team in Mulgrave.
As part of this role you will control, optimise and coordinate the deployment and implementation of all projects and services including but not limited to file servers, networks, laptops, phones, software, and other IT systems.
Support local and remote end users by providing technical and infrastructure assistance as well as training users on the utilisation of hardware, software, systems, and security. Work closely with global and regional IT teams delivering global/regional IT projects and services to ANZ.
Job Description
The Service Delivery Lead will be responsible for:
- Communicate, and execute the Global IT Strategy and action plans in close collaboration with Global/Regional IT
- Select, manage, and support IT providers and outsourced services
- Build relationships with users, technical staff and management to determine and resolve issues associated with system implementations
- Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed, managed and outcomes communicated
- Act as a system adviser to relevant users on system issues as appropriate
- Maintain IT hardware/software assets register and manage IT hardware life cycle
- Undertake server maintenance work and quality control
- Act as support and escalation point for local systems issues
- Undertake vendor management, negotiating, maintaining, and monitoring all Vendor relationships including but not limited to Photocopiers, Mobile Phones, Video Conferencing, Communication and Support
The successful applicant will ideally possess the following:
- Continuous improvement and customer centric mindset
- Experience leading Service Delivery & Infrastructure teams
- Advanced knowledge of server management, MS Office (SharePoint, Teams, Word, Excel, Outlook, PowerPoint)
- Understanding of information systems, development, deployment, and system integration's
An opportunity to join a global organisation who are going through a significant transformation, you will play a key role in managing the service delivery and infrastructure operations team.
