It Service Delivery Lead

Gain extensive experience delivering ICT projects working on various types of election events
Great work/ life balance with Flex Days Off in addition to Annual Leave
Join a great team of individuals with a supportive environment
About the Role
The role implements the client support strategy and provides technical support to end user device services.
The role is temporary until 31 December 2024 with possible extension/ongoing
About the NSW Electoral Commission
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes:
Running elections.
Communicating and engaging with the public and our stakeholders; and
Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018
What we offer
1. Opportunity to work on large scale events and assist your local community
2. Career development opportunities
3. Employee Assistance Program
4. Work/Life balance (35 hour working week)
5. Access to Fitness Passport for eligible staff
Essential requirements
As the successful candidate, you will have:
Relevant tertiary qualifications
Experience managing and developing a team of IT support staff
Experience leading event driven ICT teams including rostering of staff
Experience managing ICT rollouts across multiple sites
Experience working in an IT Service Delivery (ITSM) environment and designing/implementing IT process improvements
Expertise in working with internal and external stakeholders and holding regular stakeholder meetings
Experience working in project based work and knowledge of project management principles
Politically neutral with no affiliation to political parties or lobbyists/campaigners
Satisfactory criminal record check result
How to apply
As part of your application, you will be asked to respond to the two targeted questions:
1. Describe a time when you have had conflicting deadlines. How did you negotiate with stakeholders and still deliver a project within expectations (maximum 300 words)
2. Describe a time when you have identified, recommended and successfully implemented a process improvement or project which affected the operations of multiple business units or the whole of organisation. Briefly outline the steps you took. (maximum 300 words)
You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.
For further information regarding the role please download the Role Description
Applying for a role in the NSW Public Service
For more information on how to apply for a role in the NSW Public Service, please refer here
The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. Please let us know if we can make some adjustments to our recruitment/interview process to assist you, please contact talent@elections.nsw.gov.au
Applications received and completed after closing time will not be considered for selection.
The selection process will include a range of assessment techniques to assist in determining your suitability for the role.
For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au
Other Information
Your employment will be subject to National Criminal Records Check to determine your suitability for employment.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement, but required to be in the office fulltime when an election is being delivered
Applications Close: Wednesday 14 February 2024 @ 11.59pm