AddressAbout Lindisfarne
Lindisfarne Anglican Grammar School is a high quality, independent, Anglican, Co-educational P-12 school serving the southern Gold Coast, Tweed Coast and northern New South Wales regions. Located in the Tweed Heads district, ours is the most northern independent school in NSW. We have a close connection with the land, and yet are within easy reach of the Gold Coast and Brisbane.
As an Anglican Grammar School, our values of Compassion, Wisdom and Respect are at the heart of our school and form the foundations of our teaching and learning supported by our cultural values of Standards,Collaboration and Leadership.
Lindisfarne is committed to safeguarding and promoting the safety, welfare and wellbeing of children and young people and expects all staff, volunteers and visitors to share this commitment.
This entry-level full time position plays a crucial part in ensuring the efficient and effective use of technology within and outside the classroom environment. No prior technical support experience is required but you do need to possess a proactive mindset, dedication to delivering exceptional customer service, and a commitment to ongoing skill development.
Key Responsibilities
- Provide friendly and efficient technical support through various channels including in-person interactions, email, ticketing system and phone calls
- Diagnose and resolve basic hardware, software, networking, and printer-related issues in a timely manner
- Set up audiovisual (AV) equipment for presentations and meetings, offering necessary guidance and training to staff when needed
- Log and track support requests, escalating more complex issues to senior technicians
- Maintain knowledge of school systems, procedures and commonly used applications to provide effective support and assistance
- Assist in performing routine maintenance tasks such as installing updates, reimaging machines and ensuring software licenses compliance
Qualifications and Skills
- Enthusiasm and willingness to learn about technologies used in an educational environment
- Proactive approach to problem-solving with a strong focus on delivering exceptional customer service
- Strong interest and proficiency in working with computers, software applications and AV equipment
- Patience and ability to communicate technical concepts clearly to non-technical users
- Problem-solving skills with keen attention to detail
- Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
Working Conditions
- This position primarily operates in an office environment but may require occasional travel within the school campuses.
- Flexibility to work occasional evenings or weekends may be required to support school events or projects.
Physical Requirements
- Ability to lift and carry AV equipment and other hardware components
- Extended periods of sitting, standing, and keyboard use may be required
For more information please refer to the Position Description.
Applications
To apply for this role, please click on the Apply link. Applications must include:
- A Cover Letter
- A Current Resume including contact details for three referees
Successful applicants will be required to provide the School with a current Working with Children Check.
Please email **********@lindisfarne.nsw.edu.au if you have any questions.
