AddressGWH are the local experts with more than 26 years of proud history building commercial, industrial, and residential building and property developments. GWH prides itself on making it possible to harness your true potential through support and opportunities that help you achieve beyond what you imagined.
Our approach, process and personable nature ensure clarity and confidence for our employees, clients, and purchasers with whom we enjoy direct relationships. For each, we turn possibilities into reality by delivering end-to-end solutions backed by a rare blend of extensive local knowledge, strategic vertically integrated business partnerships/alignments and highly skilled teams both onsite and off.
An exciting opportunity for a customer focused IT Rockstar who likes to juggle many competing balls in the air and still be well organised to join our Business Systems team.
Supporting and reporting to the Business Systems Manager, you will be liaising with our external IT provider, and supporting the GWH team by being the first point of contact for all IT related issues.
WHAT WE OFFER:
In addition to a competitive salary package, GWH offers a supportive family focused working environment, with flexible working arrangements. We encourage and support ongoing professional development, and regular feedback to help you achieve your goals.
We are committed to the wellbeing of our employees, offering 5 days sick leave upfront, 2 mental health days (RUOK days) and 2 volunteer days (donate a day) per year. Additionally, we offer private health insurance discounts, novated leasing options and an Employee Assistance Program.
Our culture and people are like no other, where a laugh is just as important as a deadline!
THE POSITION:
- Provide first-line technical support to employees via phone, email, or in person.
- Triage and log all incoming IT issues ensuring all issues are resolved effectively and communication is frequent.
- Diagnose and troubleshoot hardware, software, and network issues.
- Manage user security, ensuring access levels are appropriate across all systems.
- Document technical procedures and solutions.
- Assist with IT projects and initiatives as needed.
- Assist in managing software and hardware assets as required.
- Perform staff onboarding and offboarding tasks.
- Support the Business Manager with company projects
QUALIFICATIONS:
- Tertiary qualification or equivalent experience in a technical support role, preferably in an IT helpdesk environment.
- Strong knowledge of Windows and macOS operating systems including mobile devices.
- Strong focus on customer first solutions.
- Competent with Microsoft Office 365, Active Directory, and basic networking concepts.
- Ability to work autonomously and achieve business strategy goals.
- Ability to build rapport and trust-based relationships and interact with stakeholders on all levels
- Excellent time management and prioritisation skills
- Highly organised with a flair for strategic forward thinking and strong problem-solving skills
- Ability to multi-task and manage various project elements simultaneously
- Ability to successfully manage change in a complex, diverse and challenging environment
- Proactive approach to identifying key areas of improvement.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
