AddressAbout our Organisation
With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities.
Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway and Regency, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.
About our Opportunity
An exciting opportunity has become available for anyone looking to embark on a new role within a customer focused and reputable organisation. As a Service Desk Coordinator, you will be responsible for providing first point of contact support to our internal staff for incoming IT related inquiries, requests and issues to the Service Desk via phone, email, chat, face to face and web portal to ensure timely, and effective resolution of end-user issues.
Key Responsibilities
- prioritise and categorise tickets according to the process (ITIL) for Service Technicians
- log all incidents and track progress through the ITSM System (ServiceNow)
- maintain accurate records of incidents and service requests in our tracking system (Service Now)
- manage communication and outages to the business when required
- assist in creating and updating knowledge base articles for common problems
About You
We’re looking to leverage your highly developed interpersonal skills, our organisation is diverse, so you’ll need to be a strong communicator with the ability to explain technical concepts clearly and great at building relationships to interact effectively with both non-technical and technical team members. You'll need to be someone who has a passion for IT with exceptional customer service skills and you’ll also need to harness your ability to follow processes and procedures. You need to be someone who demonstrates a keenness to learn, and a willingness to share your experience and knowledge with your teammates with a committed attitude!
You’ll also require:
- knowledge of IT systems - MS Office 365, Networks, Hardware and Systems Administration
- familiarity with ticketing systems and remote support tools
- IT certifications (e.g. ITIL Foundations)
About the Benefits
- flexible working arrangements offering 2 days WFH after 6 month probation
- ongoing training and career development - follow in previous team members’ career steps into Enterprise, Cyber Security and Networking
- development plans offering paid certificates/qualifications
- generous discounts on our extensive range of products
- ability to schedule leave every Christmas
- additional paid day’s leave on your birthday
Your Next Steps
If you are ready for your next challenge in a supportive and fast-paced environment, apply now!
VENTORA builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia.
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
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