It Service Desk Coordinator

We are looking for a customer focused individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers. 

About The Role

An opportunity now exists for an IT Service Desk Coordinator to join our IT Team based at our head office in Seven Hills. 

Reporting to the IT Service Delivery Manager, you will be responsible for ensuring an efficient service is provided to our users in order to meet the needs of the business and ensure timely responses and resolution to incidents and requests.  

The opportunity would also suit a graduate or someone looking to start their career in IT.

The duties will include:

• Act as the primary point of contact for all incidents and requests
• Provide first and second line technical support on a wide range of technologies and systems via phone, email and face to face
• Resolving incoming support incidents
• Service, prioritise and escalate inbound service requests
• You will also be expected, where required, to participate in a range of projects and become a subject matter expert for a variety of company systems

About You

To be considered for this role, you will: 

• Full Australian working rights
• At least 6 months previous IT experience including desktop and application support, licensing and diagnostics to provide an exceptional service in a demanding but rewarding environment
• Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internal and external) with confident verbal and written communication
• Highly motivated and have a keen eye for detail and able to follow through on tasks
• Ability to work unsupervised and as a team player whilst accountable for your own actions
• Ideally worked 6 months in a system support role preferred 
• Experience with Windows Desktop PC/Office365/Active Directory/MFA preferred
• Experience with SOE Imaging, Remote Support Technologies, Mobile Device Management and Telephone systems desirable
• Have a passion for technology
• Previous experience in a service environment desirable

If you are looking for an exciting and challenging opportunity, want to make a difference, work autonomously and own what you do, then we are looking for you!

What’s in it for you?

• A competitive remuneration package
• The opportunity of career advancement through mentoring and our formal learning and development program 
• A great team environment and culture
• Fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice

To know more about the exciting employee benefits at Grace, click on the URL for more information www.grace.com.au/careers  

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 50 branches across Australia, and an extensive global partner network, we have a reputation for quality and service excellence.

 Our Commitment to Diversity and Inclusion 

At Grace we believe in inclusion, we welcome diversity and we are committed to equality. As a company we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent. We are on a journey, we learn daily, always look to improve and will remain committed to building the best workplace culture we can, so regardless of ethnicity, gender, sexual orientation or disability we encourage you to apply and join us on that journey.

No agencies please. If we feel the need to use an agency, we will be in touch with one.