Level 1/2 Service Desk Analyst

The client is a long-standing member in the insurance field in the Australian Market, they operate in niche and specialist classes of business insurance. Primarily operating within Australia and New Zealand they deliver innovative insurance solutions to the business community through its diversified growing number of insurance lines.About the roleThe client is looking for an experienced Service Desk Analyst who can handle a wide array of Level 1 to 2 service ticket incidents. Providing face to face desktop & infrastructure support for the wider office staff across the scope of their platforms.Key Responsibilities

• Provide technical support for levels 1 to 2.
• Acting as first point of contact to service and support users and customers via email and phone, or at the office.
• Maintain computer systems and provide technical support for hardware and software.
• Aid staff on the use of hardware, software and systems.
• Maintain and create documentation.
• Log, monitor and follow up Service Desk interactions via Service Management tool
• Involvement with all aspects of user onboarding and offboarding.
• Troubleshoot technical faults.

About you

• 2+ years providing L1/2 Technical support ideally with Citrix and M365
• MS Intune desirable
• Proficiency in customer relationship management and task management
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• Experience in a similar role.
• A tertiary qualification in IT, or an industry/vendor qualification is desirable

What’s in it for you

• Opportunity to grow in this role
• Attractive Salary Package
• Easy access from Wynyard Station

Please apply if you are interested. If you have any questions, please contact sorcha@ashdownpeople.com.au or call Sorcha on 0483950962Share this jobInterested in this job?Save JobPrint this jobCreate As AlertSimilar JobsConsultant Name: Consultant Email: Social AccountsSCHEMA MARKUP ( This text will only show on the editor. )Quick LinksAbout UsAshdown People is a specialised Recruitment Company with a Global presence, specializing in various professional fields, including Accounting & Finance, Administration & Office Support, Call Centre & Customer Service, CEO & General Management, HR, Marketing & Communications, Property & Construction, and Technology & Data Analytics.