It Service Desk Analyst

About Laing O’Rourke

Laing O’Rourke is a $6 billion international operation with over 50 years of involvement in Australian construction and infrastructure including more than a decade under the Laing O’Rourke banner. We are currently delivering some of Australia’s most exciting projects across the transport, building construction, defence, airports, mining, civil and social infrastructure sectors. Laing O’Rourke is committed to becoming the recognised leader for innovation and excellence in the construction industry. Laing O’Rourke is proud to hold the Workplace Gender Equality Agency (WGEA) Citation - Employer of Choice for Gender Equality.

About the Role

Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally. This is a permanent full-time opportunity based from our Mount Street, North Sydney office.

Key Responsibilities

Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.

About you

Ability to work autonomously, with experience in the following:

• Microsoft Active Directory
• Microsoft Exchange
• Cisco Call Manage UCM
• ServiceNow
• Microsoft Intune
• Excellent communication skills over the phone 
• Confident, articulate, and professional speaking abilities (and experience)

Benefits

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O’Rourke is proud to hold the Workplace Gender Equality Agency (WGEA) Citation - Employer of Choice for Gender Equality.

Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.