It Service Desk - Customer Support Officer

Support the delivery of IT services for public health agencies across the Victorian Southwest Region.
Enjoy a work/life balance while helping connect our community to the future of health care.
Temporary Full-time (March 2024 to December 2024)
About Barwon Health
Sitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne! We serve over 500,000 people through the efforts of over 8,500 staff and more than 1200 volunteers.
Enjoy the range of lifestyle choices Geelong has to offer including inner city, coastal, suburban and rural homes at affordable prices and high standard of schooling options throughout the area. You will appreciate the beautiful parks, rivers, walks and wineries.
With Barwon Health as our lead agency, the South West Alliance of Rural Health (SWARH) provides IT services as a consortium of public health agencies situated through-out the South West region of Victoria.
About the role
The IT Service Desk - Customer Support Officer role provides Level 1 IT support to our SWARH Members and Customers as the first point of contact. Part of a dedicated and dynamic team we provide high quality remote IT support, troubleshooting such things as software, hardware, clinical applications and account creation/modification. Our team also escalate issues to our Level 2 and 3 teams and SME's.
About the culture
Barwon Health is a values driven organisation and you will thrive working in a culture that values respect, compassion, commitment, accountability and innovation.
As an important part of the SWARH team, work with like-minded people striving to better enable community health outcomes through the use of technology.
About the facility
Barwon Health is the major regional health provider for the Barwon South West region. It is one of Victoria’s largest regional health services with one of the busiest hospitals in the state, University Hospital. We serve over 500,000 people through the efforts of over 8,700 staff and more than 1200 volunteers. We provide care at all stages or life and circumstance through a wide range of services from emergency and acute to mental health, primary care, community services, aged care, and subacute/rehabilitation. Care is provided to the community through over 30 key locations throughout the region.
Barwon Health staff benefits
Flexible working arrangements
Professional development
Access to employee wellness program
Salary packaging
Social club
Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
About the Geelong Region, AUSTRALIA
Sitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne! Derived from the local Wathaurong Aboriginal name for the region Djilang, Geelong is thought to mean ‘land’ or ‘cliffs’.
Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.
High standard of schooling options throughout the area
A stone throw from the Surf Coast and Great Ocean Road
Appreciate beautiful parks, rivers, walks and wineries
To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.
Diversity and Inclusion
At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.
We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
We are also proud to be Totally Smoke Free.
If we can assist you with any reasonable adjustments in order to submit your application for this role, Please contact the Talent Acquisition team via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.
This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.